Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Ritobina Dey

Nottigham

Summary

Motivated and results-oriented sales professional with previous experience in sales and management, seeking an entry-level sales position within the beauty and wellness industry. Passionate about the sector, with a proven track record of engaging customers, understanding their needs, and recommending suitable products. Proficient in customer service, product demonstrations, and achieving sales targets. Committed to leveraging my skills and experience to contribute to the success of the team and deliver exceptional customer experiences.

Overview

1
1
year of professional experience

Work History

Assistant Manager, Customer Service

Janata Hotel
Kolkata
12.2023 - 01.2024
  • Coordinated with other departments to ensure customer satisfaction.
  • Developed strategies to increase customer loyalty and retention rates.
  • Resolved escalated complaints from customers in a timely manner.
  • Created survey forms to measure customer satisfaction levels with services provided.
  • Interfaced with vendors regarding product availability or delivery issues.
  • Maintained accurate records of customer interactions for future reference.
  • Provided customer service and assistance to customers in resolving issues and concerns.

Sales Assistant

Amrita Offset
Kolkata
07.2023 - 09.2023
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted in creating displays to promote products.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Education

High School Diploma -

Scindia Kanya Vidiyalaya
MP, India
07-2022

Bachelors of Science - Psychology

Nottingham Trent University
Nottingham, United Kingdom

Skills

  • Customer service expertise
  • Excellent time management skills
  • Industry Trends
  • Skin type assessment
  • Makeup trend awareness
  • Skincare knowledge
  • Cosmetic product knowledge
  • Strong Communication Skills
  • Skin-tone management
  • Consultative Selling
  • Skin care recommendations
  • Ingredient Knowledge
  • Brand familiarity
  • Hygiene standards

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Affiliations

Skincare and Makeup Enthusiast: Passionate about exploring and reviewing the latest skincare and makeup products, staying updated with industry trends, and sharing insights with a growing online community.

Beauty Workshop Participant: Actively participate in beauty workshops and seminars to deepen my knowledge of skincare and makeup techniques, and stay informed about new product launches and industry innovations.

Accomplishments

* Top Sales Performer: Recognized as the top sales performer in a part-time retail job.
* Outstanding Volunteer Award: Awarded for exceptional contributions in organizing events at Scindia Kanya Vidiyalaya, demonstrating strong leadership and organizational skills.
* Academic Excellence Awards: Received two Academic Excellence Awards for outstanding performance in academics, highlighting dedication and achievement in studies.
* Student Council Member: Served as a member of the Student Council during the 2021-22 academic year in high school, showcasing my leadership and collaborative abilities.

Timeline

Assistant Manager, Customer Service

Janata Hotel
12.2023 - 01.2024

Sales Assistant

Amrita Offset
07.2023 - 09.2023

High School Diploma -

Scindia Kanya Vidiyalaya

Bachelors of Science - Psychology

Nottingham Trent University

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Ritobina Dey