SPSS
Ritom Ghosh
Associate Manager Survey Scripting
Kolkata,West Bengal
Summary
Experienced Market Research & Automation Executive with 6+ years in the industry, specializing in data migration, shell scripting,
survey programming, and front-end engineering design (FEED). Proficient in data management, market research, project management,
and data analysis. Skilled in developing automation tools using JSON scripts and APIs, designing Power BI tables, and leveraging AI tools for enhanced efficiency. Holds a B.Tech in Computer Science from St. Thomas's College of Engineering and Technology.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Associate Manager, Survey Programming
Kantar Operations
Kolkata
07.2024 - Current
- Spearhead the planning and execution of survey programming projects, ensuring alignment with client needs
- This led to increase in productivity
- Develop automation tools using JSON and APIs to optimize daily operations and reduce manual workload for better results
- Oversee team performance, track KPIs, and implement strategies for improved efficiency
- Provide mentorship and training to junior team members, ensuring high-quality output
- This knowledge transfer program fostered better work results
- Generate comprehensive reports on project progress, challenges, and key achievements
- Lead a 5+ Team under my department to create strong workplace culture
Senior Executive, Survey Programming
Kantar Operations
Kolkata
10.2022 - 06.2024
- Designed and developed complex surveys, incorporating logic and branching to enhance user experience
- Led survey implementation for ITC, the company’s largest domestic account
- Trained and mentored junior survey programmers, fostering best practices in data collection
- Improved workflow efficiencies by leveraging automation tools
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Associate Programming Manager
Comscore
Pune
06.2022 - 09.2022
- Worked closely with product managers and designers to align survey programming with business objectives
- Ensured high-quality survey programming adhering to industry best practices and coding standards
- Managed survey programming for Microsoft, delivering tailored solutions for the client
- Developed high-quality code and software solutions to meet business requirements, driving company growth and success.
Executive Survey Programming
Kantar Operations
Kolkata
04.2021 - 05.2022
- Orchestrated the design of survey programming initiatives that catered to diverse client needs, achieving a 95% satisfaction rating from clients through precise data collection and reporting methodologies, which surpassed prior benchmarks
- Focused on automation and efficiency improvements, leveraging JSON scripting
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Associate Survey Programming
Kantar Operations
Kolkata
06.2019 - 03.2021
- Developed surveys with advanced programming techniques for accurate data collection
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Consultant Survey Programming
Kantar Operations
Kolkata
01.2019 - 05.2019
- Assisted in executing key survey projects, ensuring seamless implementation and data integrity
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Education
B.Tech - Computer Science
West Bengal University of Technology
Kolkata, India 01.2014 - 01.2018
Skills
Key Projects And Achievements
Market Research & Data Analysis for ITC Cigarettes & Various Other Clients including Mondelez, Flipkart, Amazon, McDonald, Axis Bank etc, Conducted market research and created a Market Requirements Document (MRD)., Programmed surveys, analyzed respondent data, and provided insights to ITC., Developed automation tools that streamlined data processing and reporting., Created several automation tools aimed at significantly reducing manual workloads and boosting overall productivity., Due to automation tools our productivity has increased and also increased the number of Track Project for past few years.
Software
DIMENSION
Timeline
Associate Manager, Survey Programming
Kantar Operations
07.2024 - Current
Senior Executive, Survey Programming
Kantar Operations
10.2022 - 06.2024
Associate Programming Manager
Comscore
06.2022 - 09.2022
Executive Survey Programming
Kantar Operations
04.2021 - 05.2022
Associate Survey Programming
Kantar Operations
06.2019 - 03.2021
Consultant Survey Programming
Kantar Operations
01.2019 - 05.2019
B.Tech - Computer Science
West Bengal University of Technology
01.2014 - 01.2018
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