Ritraj Banerjee

Key Responsibilities

• Lead consultant for RTO and VET sector clients, providing advice on compliance, governance, and operational effectiveness.
• Participate in regulatory and ASQA-related audits on behalf of RTO clients, and conduct internal audits to assess compliance.
• Review and evaluate RTO systems, training and assessment strategies, quality frameworks, and organizational capability.
• Identify non-compliances, risks, and improvement areas, and develop corrective action plans aligned with legislation and standards.
• Guide clients on requirements under the RTO Standards 2025, the National Code, and the broader Australian VET regulatory framework.
• Lead and mentor a team of junior consultants, allocate workload, and oversee service delivery quality.
• Maintain strong client relationships, and act as the key advisory contact for assigned organizations.
• Contribute to continuous improvement in the company's internal processes, tools, and audit methodologies.

Leadership and Impact

• Manage team performance, coordination, and training.
• Support the capability development of new consultants.
• Ensure consistent quality and client-focused advisory delivery.

• Supported delivery of consultancy services to RTO clients, including compliance reviews and operational advisory.
• Assisted with the planning and coordination of internal audits and participation in external audits on behalf of RTOs.
• Conducted structured reviews of RTO systems, documentation, training and assessment processes and student records.
• Helped identify compliance gaps, risks and improvement opportunities and contributed to corrective action planning.
• Worked with clients to explain regulatory expectations and support implementation of recommended changes.
• Prepared draft reports, audit summaries and evidence documentation for consultant review.
• Enhanced understanding of RTO Standards 2025, the National Code and other VET compliance obligations.

• Conducted preliminary research on RTO standards, National Code requirements, and other VET regulatory frameworks.
• Helped prepare audit documentation, internal audit tools, evidence guides, and compliance checklists.
• Supported consultants during audits and quality reviews by gathering evidence and organizing documentation.
• Assisted in reviewing training and assessment strategies, policies, and procedures for accuracy and compliance.
• Maintained client files, reports, and working documents to support consultancy deliverables.
• Built foundational knowledge of the Australian VET sector, ASQA expectations, and regulatory language.

• Participated in the daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Organized daily workflow, and assessed appropriate staffing to provide optimal service.
• Created activities and engagements to enhance customer experience, knowledge, and patronage.