Rittik Nath
Production Specialist
Kolkata
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business processing industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Presently associated with WIPRO Limited in Revenue Cycle Management, under U.S Medical Billing and has an experience in Accounts Receivable, Payment Posting and now responsible for processing enrollment and handle enrollment related calls.
Overview
15
15
years of post-secondary education
3
3
Languages
Work History
EFT Enrollment, Customer Service Representative
WIPRO Limited
Kolkata
7 2023 - Current
- Processing EFT enrollment for providers.
- Assisting customers with EFT related inquires, EOBs and EFT payment details on calls.
- Handled over 50 customer inbound calls courteously and professionally and answered calls on time to meet SLA requirements and also maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Payment Posting, Senior Associate
WIPRO Limited
Kolkata
12.2022 - 6 2023
- Posting of payment and denials from explanation of benefits.
- Responsible for auditing posted payments at month end to ensure that payments are accurately recorded and providers are maintaining accurate financial records.
Accounts Receivable Associate
WIPRO Limited
Kolkata
7 2021 - 11.2022
- Responsible for following up on denials and payments by calling insurance companies or checking through websites.
- Investigating and appealing denials and making required correction to claims.
- Ensuring that deliverables are provided to client by adhering to service and by maintaining desired quality.
Education
B.Sc in Hospitality And Hotel Administration -
Guru Nanak Institute of Hotel Management
Kolkata 07.2017 - 07.2020
Higher Secondary (10+2) -
Aditya Academy (Secondary)
Kolkata 04.2015 - 04.2017
Secondary (10th) -
Aditya Academy (Sr. Secondary)
Kolkata 04.2005 - 03.2015
Skills
Technical Proficiency
Key Skills
Rewards Recognition
- Completed & Certificated 4TH Year in Painting.
- 6 months training exposure in Vivanta by Taj Whitefield Bangalore.
- Recognition for co-operation and responsibility and received accolades for Submission of work and punctuality.
Personal Information
C/O : Ratan Kumar Nath
Date of Birth : 18th October 1999
Residential Address : 57 Acharya Prafulla Chandra Avenue Dum Dum Kolkata - 700030
Hobbies & Interests : I love watching cricket and from childhood I am interested in automobiles so in my free time I watch and read automobile reviews.
Declaration
I hereby affirm that the information provided above are true and best of my knowledge.
Current Location - Kolkata
Date -
Signature -
Timeline
Payment Posting, Senior Associate
WIPRO Limited
12.2022 - 6 2023
B.Sc in Hospitality And Hotel Administration -
Guru Nanak Institute of Hotel Management
07.2017 - 07.2020
Higher Secondary (10+2) -
Aditya Academy (Secondary)
04.2015 - 04.2017
Secondary (10th) -
Aditya Academy (Sr. Secondary)
04.2005 - 03.2015
EFT Enrollment, Customer Service Representative
WIPRO Limited
7 2023 - Current
Accounts Receivable Associate
WIPRO Limited
7 2021 - 11.2022