Active marathon participant and organizer, including Tata Steel 25K and Kolkata Police Pink Run Experienced in planning large-scale events (1000 attendees), with proven skills in crowd management, organization, and maintaining composure under pressure
Rittwika Chatterjee
Support Specialist
Howrah
Summary
Detail-oriented and empathetic professional with hands-on experience in customer-facing roles, digital content creation, data analysis, and accounting. Adept at managing multiple platforms, resolving customer queries, and identifying process improvements. Proven ability to adapt, communicate clearly, and apply analytical thinking to real-world business transitions. Passionate about delivering high-quality service and creating user-centric solutions.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Intern
Futurn
04.2025 - Current
- Managed daily accounting operations through Zoho Books and maintained financial records with accuracy and consistency
- Oversaw and created content for the company's LinkedIn profile; monitored engagement and optimized content based on trend analysis
- Researched and analyzed digital marketing trends to support rebranding strategies for local businesses transitioning to digital platforms
- Contributed to a strategic project transitioning a B2B apparel company to a B2C model by identifying best practices and customer behavior patterns
- Collaborated with cross-functional teams on branding acceleration and customer experience enhancement services
Home Tutor
Self Employed
01.2021 - Current
- Delivered tailored academic support to students across diverse backgrounds, with a focus on building confidence and independent learning
- Developed customized lesson plans using real-world applications to enhance comprehension and retention
- Maintained detailed records of student progress and performance to identify learning gaps and measure improvement
- Cultivated strong parent-teacher communication to align educational goals and student support strategies
- Adapted teaching methods based on individual student needs, interests, abilities, and learning styles
Education
Bachelor of Science - Economics
University of Calcutta
Skills
- Customer Support
- Communication
- Problem Solving
- Root Cause Analysis
- Data Entry
- Record Management
- Trend Analysis
- Research
Interests
Timeline
Intern
Futurn
04.2025 - Current
Home Tutor
Self Employed
01.2021 - Current
Bachelor of Science - Economics
University of Calcutta
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