Ritu Gupta

As a Global Leader managing teams across India and Europe, I provide strategic direction for designing and developing scalable, sustainable performance reporting tools and solutions for the Delivery organization. My role focuses on:

• Establishing and maintaining KPIs and reporting frameworks that drive data-informed decisions, enhance process efficiency, and reduce costs.
• Collaborating with cross-functional leaders to spearhead initiatives that optimize operational performance.
• Building and mentoring high-performing teams, including report developers, data scientists, and analysts, to deliver advanced reporting dashboards.
• Streamlining processes and workflows to improve operational efficiency while ensuring data quality, integrity, and security.
• Implementing process automation and leveraging tools like Power BI and Lean methodologies to enhance efficiency, quality, and cost-effectiveness.

A standout achievement includes leading the design and rollout of the Delivery Insights (DI) portal—a Power Apps-based platform with integrated Power BI dashboards. This tool provides a centralized source for performance metrics, significantly enhancing transparency, risk management, and reporting. Its innovative features have empowered DXC to mitigate risks more effectively, prevent costly incidents, and establish a new standard for operational excellence.

• Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans.

As a Global Leader, I have spearheaded PMO governance, reporting, and dashboard development to drive alignment with organizational objectives and foster data-driven decision-making.

• Automated 200 out of 250 manual reports, achieving an 80% efficiency improvement, reducing costs by 18%, and boosting productivity by 30%.
• Enhanced decision-making accuracy by 20%, empowering leadership with actionable insights and fostering a high-performance culture.
• Delivered transformative solutions that optimized operations, streamlined workflows, and established a foundation for operational excellence.

Spearheaded Global ISAE Assurance Programs across multiple Delivery Centers, ensuring alignment with international standards and best practices. Led audits, risk assessments, and compliance initiatives while driving process improvements to enhance efficiency and mitigate operational risks. Demonstrated a strategic approach to governance and quality assurance, fostering a culture of accountability and excellence.

• Led a 21-member team across as part of Reporting and Analytics hub driving operational efficiency and productivity(Global Services Accounting Operations (GSAO) .
• Managed daily operations ensuring timely financial reporting.
• Delivered accurate monthly, quarterly, and annual financial reports for stakeholders.
• Allocated tasks efficiently to optimize team performance and meet deadlines.
• Ensured compliance with policies and international accounting standards.
• Reviewed and approved financial transactions, maintaining accuracy and accountability.

Managed a team of 10 to oversee backend accounting processes, ensuring seamless operations for US-based healthcare equipment leasing.

• Transitioned 1,000 accounts, including financing receivables, liabilities, and assets, within two months onsite in the US, stabilizing processes at the Gurgaon back office.
• Piloted and deployed the ARRTT (Account Reconciliation Reporting and Tracking Tool) across four European businesses, completing assignments in the UK, Ireland, Switzerland, Hungary, Germany, and Austria.