Ritu A. Mullur
Bengaluru
Summary
PMP-certified Project Coordinator with 7+ years of experience in program and project management, delivering digital solutions, SaaS implementations, and governance-driven projects in global environments. Skilled at managing cross-functional teams, mitigating risks, driving process improvements, and enhancing transparency through reporting and dashboards. Adept at RAID log management, financial reconciliation, and stakeholder engagement, with hands-on expertise in Jira, Smartsheet, Salesforce, and Power BI.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Coordinator (PMO)
Persistent Systems
07.2024 - Current
- Managed end-to-end project lifecycle leveraging Jira, Smartsheet, and Gantt charts, ensuring 100% milestone adherence.
- Coordinated dependencies across technical teams and stakeholders, reducing delivery delays by 25%.
- Owned RAID logs and risk mitigation strategies, improving delivery predictability and governance compliance.
- Produced KPI/OKR dashboards and stakeholder-facing reports to enhance project visibility.
- Streamlined device returns and archival via Salesforce, ensuring 98% fulfillment accuracy.
- Conducted project post-mortems and lessons-learned workshops to refine methodologies.
- Supported financial reconciliation and invoicing, minimizing billing discrepancies.
- Facilitated daily stand-ups and KT sessions, accelerating onboarding and alignment.
Assistant Solutions Quality Program Manager
Mphasis
03.2022 - 02.2023
- Delivered software solutions aligned with SDLC; ensured 100% on-time delivery across 5+ initiatives.
- Developed program plans covering scope, timelines, and resource allocation, driving operational efficiency.
- Conducted resource forecasting and schedule analysis, reducing project risks and staffing gaps.
- Created Kanban boards and Jira reports, enhancing decision-making and performance tracking.
- Collaborated globally to resolve escalations, resulting in a 10% boost in team efficiency.
Senior Product Compliance Associate
Amazon Development Centre (India)
02.2020 - 03.2022
- Ensured product compliance through Agile defect management and audits, reducing violations.
- Streamlined SOPs, improving compliance turnaround time and quality standards.
Quality Analyst
Hewlett-Packard Inc.
04.2016 - 02.2020
- Led QA initiatives for printers/scanners, ensuring quality through rigorous testing and defect tracking.
- Partnered with engineers to enhance customer experience and implement quality assurance frameworks.
Education
Bachelor - Electronics & Communication
Vivekananda Institute of Technology
Bangalore08.2015
Skills
- Project & Program Management: End-to-end planning, execution, and governance for SaaS/software implementations
- Stakeholder Engagement: Effective communication and coordination with technical teams, business leaders, and customers
- Risk & Change Management: RAID tracking, risk mitigation, and scope management
- Reporting & Analytics: KPI/OKR tracking, Power BI dashboards, and status reporting packs
- Process Transformation: Continuous improvement, SOP optimization, and Agile best practices
- Tools: Jira, Smartsheet, Salesforce, Power BI, Confluence, DocuSign, Asana, Qualio, Miro, SQL, Test Rail
Certification
- PMP (Project Management Professional) – 2025
- Google Project Management Certificate – 2024
Timeline
Project Coordinator (PMO)
Persistent Systems
07.2024 - Current
Assistant Solutions Quality Program Manager
Mphasis
03.2022 - 02.2023
Senior Product Compliance Associate
Amazon Development Centre (India)
02.2020 - 03.2022
Quality Analyst
Hewlett-Packard Inc.
04.2016 - 02.2020
Bachelor - Electronics & Communication
Vivekananda Institute of Technology
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