Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Ritu A. Mullur

Ritu A. Mullur

Bengaluru

Summary

PMP-certified Project Coordinator with 7+ years of experience in program and project management, delivering digital solutions, SaaS implementations, and governance-driven projects in global environments. Skilled at managing cross-functional teams, mitigating risks, driving process improvements, and enhancing transparency through reporting and dashboards. Adept at RAID log management, financial reconciliation, and stakeholder engagement, with hands-on expertise in Jira, Smartsheet, Salesforce, and Power BI.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Coordinator (PMO)

Persistent Systems
07.2024 - Current
  • Managed end-to-end project lifecycle leveraging Jira, Smartsheet, and Gantt charts, ensuring 100% milestone adherence.
  • Coordinated dependencies across technical teams and stakeholders, reducing delivery delays by 25%.
  • Owned RAID logs and risk mitigation strategies, improving delivery predictability and governance compliance.
  • Produced KPI/OKR dashboards and stakeholder-facing reports to enhance project visibility.
  • Streamlined device returns and archival via Salesforce, ensuring 98% fulfillment accuracy.
  • Conducted project post-mortems and lessons-learned workshops to refine methodologies.
  • Supported financial reconciliation and invoicing, minimizing billing discrepancies.
  • Facilitated daily stand-ups and KT sessions, accelerating onboarding and alignment.

Assistant Solutions Quality Program Manager

Mphasis
03.2022 - 02.2023
  • Delivered software solutions aligned with SDLC; ensured 100% on-time delivery across 5+ initiatives.
  • Developed program plans covering scope, timelines, and resource allocation, driving operational efficiency.
  • Conducted resource forecasting and schedule analysis, reducing project risks and staffing gaps.
  • Created Kanban boards and Jira reports, enhancing decision-making and performance tracking.
  • Collaborated globally to resolve escalations, resulting in a 10% boost in team efficiency.

Senior Product Compliance Associate

Amazon Development Centre (India)
02.2020 - 03.2022
  • Ensured product compliance through Agile defect management and audits, reducing violations.
  • Streamlined SOPs, improving compliance turnaround time and quality standards.

Quality Analyst

Hewlett-Packard Inc.
04.2016 - 02.2020
  • Led QA initiatives for printers/scanners, ensuring quality through rigorous testing and defect tracking.
  • Partnered with engineers to enhance customer experience and implement quality assurance frameworks.

Education

Bachelor - Electronics & Communication

Vivekananda Institute of Technology
Bangalore
08.2015

Skills

  • Project & Program Management: End-to-end planning, execution, and governance for SaaS/software implementations
  • Stakeholder Engagement: Effective communication and coordination with technical teams, business leaders, and customers
  • Risk & Change Management: RAID tracking, risk mitigation, and scope management
  • Reporting & Analytics: KPI/OKR tracking, Power BI dashboards, and status reporting packs
  • Process Transformation: Continuous improvement, SOP optimization, and Agile best practices
  • Tools: Jira, Smartsheet, Salesforce, Power BI, Confluence, DocuSign, Asana, Qualio, Miro, SQL, Test Rail

Websites

Certification

  • PMP (Project Management Professional) – 2025
  • Google Project Management Certificate – 2024

Timeline

Project Coordinator (PMO)

Persistent Systems
07.2024 - Current

Assistant Solutions Quality Program Manager

Mphasis
03.2022 - 02.2023

Senior Product Compliance Associate

Amazon Development Centre (India)
02.2020 - 03.2022

Quality Analyst

Hewlett-Packard Inc.
04.2016 - 02.2020

Bachelor - Electronics & Communication

Vivekananda Institute of Technology

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Ritu A. Mullur