Ritu Bhatia
Mumbai
Summary
Seasoned Business Analyst offering 15+ years of Banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Worked on Banking · CBX · Mobility · Liquidity · Payment Card Processing · ISO 20022 · SWIFT Messaging · Agile Testing · Agile & Waterfall Methodologies. Good knowledge in Payment area like interaction with Clearing, payment file formats ISO20022 and SWIFT
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
Integrated Personnel Services Ltd (TCS)
Navi Mumbai
01.2024 - Current
- Developed high-quality documentation for End to end implementation of Manage NPS System.
- Interacted with internal customers to understand business needs and translate into requirements and project scope for Manage Bill Payments
- Worked on documentation and implementation of UPI fund transfer which include managing end to end process
- Implemented Foreign outward remittance process
- Increased resource efficiency by analyzing detailed business requirements.
Consultant Business Analyst
Intellect Design Arena Limited
Thane
01.2022 - 06.2023
- Worked with renowned clients Jordan Kuwait Bank, Riyad Bank, Saudi National Bank and Yes Bank.
- Analyzed key aspects for implementation of GCIF and CIF for Yes Bank.
- Got spot reward for working on 25 change request in strict timelines for Yes Bank.
- Consulting with all stakeholders to create clear, concise, implementable solutions to business problem.
- Performing requirement analysis and conducting meetings and presentations to share ideas and findings.
- Gain a deep understanding of the customer, identity and fill product gaps, generate new ideas that drive growth.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Coordinate with product owner, testing team, development team and keep project manager appraised of issues that affect the project deliverables.
Operations Manager
HDFC BANK
10.2011 - 12.2021
- Heading complete branch operations with key focus on bottom line profitability by ensuring optimal utilisation of available resources
- Achieving preset targets of branch such as increasing deposits base, Account Opening as per KYC Guidelines, selling of third party products
Assistant Manager
ICICI BANK
12.2007 - 10.2011
- Managing, verifying and supervising all type of transaction in branch
- Managing all remittances, NEFT, RTGS
- Handling and managing all NRI and HNI customer service
Education
MBA - Finance And Marketing
Amravati University
Amravati 07.2005 - 06.2007
Skills
- Business Analyst
Business Requirements Gathering, BRD, FRD
SQL
Business Planning, Gap Analysis, Strategic Planning
Project Management
Business Process Mapping
Balsamiq, Trello, Visio
Certification
PSM 1
Timeline
Business Analyst
Integrated Personnel Services Ltd (TCS)
01.2024 - Current
Consultant Business Analyst
Intellect Design Arena Limited
01.2022 - 06.2023
Operations Manager
HDFC BANK
10.2011 - 12.2021
Assistant Manager
ICICI BANK
12.2007 - 10.2011
MBA - Finance And Marketing
Amravati University
07.2005 - 06.2007
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