Ritu Bisht
Duty Manager
Candolim ,GA
Summary
Service-oriented Duty Manager knowledgeable about front operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing over 7 years of experience.
Overview
8
8
years of professional experience
Work History
Duty Manager
Taj Fort Aguada Resort & Spa, Goa
GOA, GOA
07.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Front Office -Assistant Manager
Taj West End Bangalore
Bangalore, Karnataka
07.2016 - 06.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Supervisor
The Taj Mahal Palace, Mumbai
Mumbai, Maharashtra
06.2015 - 06.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
- Performed annual evaluations and reviews for large staff of employees.
Supervisor in Training
Taj Falaknuma Palace, Hyderabad
Hyderabad, Telangana
06.2014 - 06.2015
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
Management Trainee
Taj Lake Palace, Udaipur
Udaipur, Rajasthan
06.2013 - 06.2014
- Planned and implemented team projects to accomplish objectives.
Education
High School Diploma -
MVM
BhopalSkills
Written and oral communication
Staff scheduling
Operational Oversight
Employee Development
Quality assurance
New employee training
Budgeting
Financial Management
Staff Management
Active Listening
Timeline
Duty Manager
Taj Fort Aguada Resort & Spa, Goa
07.2019 - Current
Front Office -Assistant Manager
Taj West End Bangalore
07.2016 - 06.2019
Supervisor
The Taj Mahal Palace, Mumbai
06.2015 - 06.2016
Supervisor in Training
Taj Falaknuma Palace, Hyderabad
06.2014 - 06.2015
Management Trainee
Taj Lake Palace, Udaipur
06.2013 - 06.2014
High School Diploma -
MVM