Ritu Chauhan
Delhi
Summary
Experience across healthcare, pharma, and real estate demonstrates adaptability, strong product knowledge learning ability, and customer-first selling approach. Demonstrates adaptability and strong product knowledge across healthcare, pharma, and real estate. Guides customers through medicine usage, effectively closing purchases through detailed product explanations. Engages with clients to understand needs, delivering exceptional service and building lasting relationships.
Overview
3
3
years of professional experience
Work History
Business Development & Operations
Enlight Now Health Care
10.2024 - Current
- Guided customers on medicine usage, benefits, and suitability.
- Closed medicine purchases through clear product explanation and follow-ups.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Met schedule using excellent planning and coordination skills.
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
Relationship Manager (RM)
Rezolve Real Estate
01.2024 - 10.2024
- Presented property projects with key amenities, pricing, and location advantages, handled site briefings and buyer objections, and successfully closed high-value deals.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
Customer Relationship Executive
Breathe Wellbeing
07.2023 - 01.2024
- Consulted customers on diabetes reversal and lifestyle-based healthcare programs, clearly explaining program benefits and structure, and successfully converting leads into enrolled members through trust-based consultative selling.
Education
IGNOU University
Delhi01-2025
Skills
- Consultative sales
- Healthcare & Pharma Product
- Customer Relationship Management
- Client Counselling & Education
- High Value Deal Handling
- Communication & Trust Building
- Customer relationship management
- CRM software utilization
- Operational coordination
- Customer focused
- Health and safety awareness
- Complaint resolution
- Regulatory compliance
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Business Development & Operations
Enlight Now Health Care
10.2024 - Current
Relationship Manager (RM)
Rezolve Real Estate
01.2024 - 10.2024
Customer Relationship Executive
Breathe Wellbeing
07.2023 - 01.2024
IGNOU University