Ritu Dewra
IT Enginer
Summary
- Backend development professional with strong foundation in server-side logic, database management, and API integration. Known for effective team collaboration, adaptability, and delivering reliable code. Skilled in programming languages such as Python, Java, and SQL. Valued for problem-solving abilities, clear communication, and commitment to high-quality outcomes.
- Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Manager
Rural Shores
08.2018 - 09.2019
- Managed daily operations of customer service team, ensuring timely resolution of inquiries and complaints to enhance customer satisfaction.
- Developed and implemented training programs for new staff, improving onboarding efficiency and equipping team members with essential skills.
- Monitored performance metrics using CRM software, identifying trends and areas for improvement to optimize service delivery processes.
- Collaborated with cross-functional teams to address complex customer issues, facilitating effective communication between departments to ensure seamless service.
Relationship Manager
Proppin Pvt Ltd
01.2020 - 02.2021
- Developed and maintained strong client relationships, ensuring satisfaction through regular check-ins and tailored service solutions.
- Collaborated with cross-functional teams to create customized financial plans that aligned with clients' goals and objectives.
- Coordinated onboarding processes for new clients, facilitating documentation and account setup to streamline their experience.
- Conducted market research to identify emerging trends and opportunities, providing clients with informed recommendations and strategies.
Backend Developer
Cosmos Technologies Pvt. Ltd
03.2021 - 07.2022
- Developed and maintained RESTful APIs to enhance application functionality and improve user experience.
- Collaborated with frontend developers to integrate user-facing elements with server-side logic, ensuring seamless data flow.
- Implemented database design and management using MySQL, optimizing query performance for faster data retrieval.
- Conducted code reviews to maintain code quality standards, providing constructive feedback to team members on best practices.
- Managed efficient SQL queries and data transport.
- Developed secure web applications by adhering to industry-standard security guidelines and practices.
Education
Bachelor of Engineering - Information Technology
Sanjivani College of Engineering
Kopargaon, India 04.2001 -
Skills
Proficient in restful apis
HTML and XML
Strong debugging skills
Strong database management
Timeline
Backend Developer
Cosmos Technologies Pvt. Ltd
03.2021 - 07.2022
Relationship Manager
Proppin Pvt Ltd
01.2020 - 02.2021
Customer Service Manager
Rural Shores
08.2018 - 09.2019
Bachelor of Engineering - Information Technology
Sanjivani College of Engineering
04.2001 -
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