Team Work → Leadership, Volunteering → Community engagement
Ritu Gupta
Customer & Corporate Management Specialist | Strategic Operations Leader
New Delhi
Summary
With 20+ years of experience in corporate client servicing and customer management, I specialize in building strong business relationships, leading service teams, and ensuring seamless handling of corporate accounts. My career reflects a proven ability to manage high-value clients, deliver exceptional customer experiences, and drive operational excellence across industries.
Overview
20
20
years of professional experience
4
4
Certification
2
2
Languages
Work History
Trainee
Balmer & Lawrie Company Ltd.
02.1996 - 12.1996
- Assisted GM to manage her meetings with the clients and others day to day work operations.
Manager
Alp Corporate Services Pvt. Ltd.
01.2024 - 01.2025
- Directed Corporate office operations with a focus on client satisfaction.
- Handled customer escalations and ensured smooth resolution.
- Strengthened corporate relations, achieving measurable service improvements.
Vice President – Operations
V2F Technology Pvt. Ltd.
01.2021 - 01.2024
- Oversaw corporate client servicing and documentation handling.
- Ensured 100% compliance in customer-facing processes.
- Built strong partnerships with Agencies for client support.
Operations Head
Spicevacations Travel Pvt Ltd
02.2012 - 12.2021
- Led customer service strategy for corporate and retail clients.
- Enhanced client satisfaction through redesigned service procedures.
- Managed a 20-member team focused on customer handling and account management.
Operations Manager
Spring Travels Pvt. Ltd.
01.2000 - 01.2011
- Oversaw customer service delivery for corporate clients.
- Introduced training programs that improved client handling and retention.
- Handled Advertisement with the help of the Agencies
- Product training and Team handler
PA to Managing Director
CE Constructions
01.1997 - 01.1999
- Coordinated executive-level client and corporate communications.
Education
Bachelor's Degree -
University of Delhi
Skills
Customer Relationship Management
Certification
Office Management and Secretarial Course
Accomplishments
- Supervised team of 20+ staff members.
- Collaborated with team of 10 in the development of Tech Platform for a Startup.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Building connections across industries and cultures
Continuous learning, certifications, and leadership development
Leverage New technology platforms to enhance corporate client servicing
Timeline
Manager
Alp Corporate Services Pvt. Ltd.
01.2024 - 01.2025
Vice President – Operations
V2F Technology Pvt. Ltd.
01.2021 - 01.2024
Operations Head
Spicevacations Travel Pvt Ltd
02.2012 - 12.2021
Operations Manager
Spring Travels Pvt. Ltd.
01.2000 - 01.2011
PA to Managing Director
CE Constructions
01.1997 - 01.1999
Trainee
Balmer & Lawrie Company Ltd.
02.1996 - 12.1996
Bachelor's Degree -
University of Delhi