Ritu Khera

• Trained and mentored staff on effective customer interaction techniques.
• Managed daily operations of customer service team at a busy salon and spa.
• Coordinated schedules and resources for optimal team performance during peak hours.
• Developed customer feedback processes to enhance service quality and satisfaction.
• Resolved customer complaints promptly to maintain high service standards.
• Implemented training programs to improve staff product knowledge and service skills.

• Served as a mentor for new teachers during their onboarding process.
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• Created detailed reports summarizing student performance data on standardized tests.
• Developed and implemented strategies to improve student learning outcomes.
• Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
• Utilized effective classroom management techniques to maintain order in the classroom.

• Conducted assessments to evaluate student progress, strengths, and areas for improvement.
• Assisted students in developing study skills such as time management and note-taking techniques.
• Adapted teaching methods based on individual student needs, interests, abilities, and learning styles.
• Developed and implemented individualized lesson plans to meet student learning needs.
• Engaged students in active learning activities that promoted critical thinking skills.

• Oversaw CRM updates and backups, report generation and troubleshooting requisition.
• Managed day-to-day shipping and receiving.
• Coordinated with freight forwarders to expedite international shipments.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Built and implemented systems for lead generation, client management and office operations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
• Supervised daily management of logistics and transportation activities.
• Identified and resolved shipping and packaging errors.
• Automated office operations, managed client correspondence and tracked records.

SAME AS ABOVE

• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
• Delivered level of service to customers in effort to build upon relationships for future clients.