Ritu Kumari

• Assessed student academic backgrounds, interests, and career goals to tailor guidance.
• Delivered career guidance tailored to individual academic backgrounds.
• Facilitated program selection aligned with students' career aspirations.
• Maintain accurate records in CRM/software.
• Achieved admission targets each month by implementing effective recruitment strategies.

• Understand student academic background, interests, and career goals.
• Guide students on program selection aligned with their goals.
• Provide detailed information about courses, eligibility, fees, and career prospects.
• Respond to walk-ins, calls, emails, website, and social media inquiries.
• Achieve monthly/quarterly admission targets.
• Build strong rapport with students and parents.
• Handle objections and concerns professionally.

• Identified potential upsell opportunities during customer interactions and promoted additional products and services accordingly.
• Developed long-term relationships with clients through excellent customer service practices.
• Built relationships with key customers through regular contact via phone, email, and face-to-face meetings.
• Enhanced sales volume through skilled support to both new and inactive customers.

Developed marketing materials for campaigns and promotions, enhancing brand visibility.

• Managed customer contact database to ensure accurate communication and engagement.
• Analyzed customer feedback to improve the quality of products and services.
• Conducted market research to identify consumer trends and preferences.
• Generated leads through direct mailers or other outreach methods like outbound and inbound calls, calling or emails.
• Monitored competitor activity and prepared detailed reports on performance metrics.