Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Ritu Malik

Software Engineer
Faridabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Software Engineer

HCL Tech
02.2023 - Current
  • Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
  • Partnered with development team on product development and application support plans.
  • Designed enhancements and updates for subsystems of end-user applications software running on local, networked, and Internet-based platforms.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.

Support Engineer

OpenERP4You
04.2019 - 11.2022
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Configured and tested new software and hardware.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.

Education

Bachelor of Science - Science Education

Ccs University
Ghaziabad, India
04.2001 -

Skills

    AWS

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Certification

Cloud practitioner

Timeline

GCP

11-2024

Cloud practitioner

02-2024

Software Engineer

HCL Tech
02.2023 - Current

Support Engineer

OpenERP4You
04.2019 - 11.2022

Bachelor of Science - Science Education

Ccs University
04.2001 -

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Ritu MalikSoftware Engineer