Ritu Mishra

• Results-driven Wellness Industry Consultant with strong background in team training, SOP development, soft skills coaching, aesthetics counseling, and hair restoration and retention consultation. Proven track record of success in empowering individuals and businesses to achieve optimal wellness outcomes. Adept at conducting sales audits to boost revenue and enhance client satisfaction
• Resolved problems, improved operations and provided exceptional service

• Coordinated daily studio operations, including scheduling, staff management and customer service
• Led a team of hairstylists and support staff, providing guidance, training, and fostering a positive work environment.
• Built strong relationships with high-net-worth clients, delivering personalized, customized hair restoration solutions.
• Managed client portfolios, ensuring satisfaction and identifying further opportunities.
• Conducted in-depth hair consultations, assessing individual needs and concerns.
• Built and maintained strong client relationships, addressing their needs and concerns to ensure high satisfaction levels.
• Implemented effective sales strategies that resulted in achieving and exceeding revenue targets.

• Handling an International setup, monitor and control overall efficiency of Clinic, ensuring smooth operations of surgical and non-surgical procedures.
• KPI's like P&L management, Ticket Size Building , Re-visits & Repurchase, VIP & HNI
• Customer retention and Footfall increase, Loyalty programs
• Successfully added new service lines making an addition to 20% to revenue
• Deliver high quality Service & Customer experience
• Implementation of SOPs for Product & Processes, Checks and Balance to increase NPS, Google Reviews.

• Managed a team of 40 professionals & 72 doctors ensuring smooth operations and profitability of the unit, driven large volume and revenue
• Increased overall revenue by 48% by establishing goals, overseeing performance and adding new verticals
• Empanelment of new expertise, Doctors engagement and retention
• Added 5 additional service lines ensuring its sustainability and profitability
• Service Quality: of the centre and patient maintenance, CRM
• Responsible for P&L, Audit, BMW, NABH adherence and operational matrix of the clinic
• Strategizing month's sales plan and committed to meet or exceed monthly set volumes Driving performance improvement plans of the staff through continuous coaching & motivation, arranging refresher training whenever required
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans

• Managed a team of 20 of professionals ensuring smooth functioning of clinic as per company's Standard Operational Protocol
• Worked in synchronization with dermatologist to ensure effective aesthetic counseling and treatment plan
• Strategizing month's sales plan and committed to meet or exceed monthly set volumes
• Work in coordination with Marketing department, conducting promotional events and tie-ups Supervising center's hygiene, staff timings & leaves, effective front desk work execution, day's account's opening & closing

• Managing a celebrity lifestyle brand, handling Health, Aesthetic, Wellness, Products, Nutrition and Body Sculpt for 3 major cities.
• Ensured SOP and successful expansion as per the brand's expectation and requirement
• Possess good interpersonal communication with proven abilities in team management, effective client relationship, management & planning Primary involvement at every stage for smooth functioning of the centre

• Train the team for the Neutracutical products of the brand DrG
• Educated clients about long-term health benefits of balanced diets and exercise programs
• Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals

• Assisted nutritional staff with serving meals and enhancing mealtime experience

Volunteered to educate and imbibe skill development to the young mass at Bal Sahyog NGO, Delhi.