RITU NAGPAL, PhD
Pitampura
Summary
Strategic and visionary leader with over 20 years of experience spanning higher education, library sciences, and institutional advancement. Renowned for cultivating enduring relationships with alumni, parents, and key stakeholders through compelling storytelling, authentic engagement, and data-driven outreach. Proven ability to lead cross-functional teams, implement enterprise-level CRM platforms, and execute strategic initiatives that elevate institutional identity and deepen community ties.
Guided by empathy, innovation, and purpose, I foster inclusive, high-impact relationships that drive organizational growth, amplify legacy, and position institutions as lifelong communities of belonging.
Overview
12
12
years of professional experience
Work History
Manager – Operations
Baker & Taylor, India
04.2023 - 10.2023
Manager – Operations.|Baker & Taylor, India (2023–2025)
Strategic and Operational Leadership
• Led a cross-functional team of 50 catalogers to deliver consistent, high-quality cataloging services across global client accounts.
Designed and executed an operational roadmap that boosted productivity by 40%, enhanced accuracy, and reduced errors by 25%.
• Oversaw daily, weekly, and monthly production planning, ensuring quantitative and qualitative growth tracking.
• Created detailed production dashboards and quarterly performance presentations for senior leadership.
Cataloging Output and Quality Control
Increased productivity by 20% and improved throughput (TPH) by 150%.
• Achieved an error rate below 3%, progressing to off-audit status.
• Implemented structured weekly and monthly planning, and training cycles for new and ongoing customer accounts.
• Conducted periodic skill audits and continuous improvement sessions.
Staffing and Team Development.
Screened, onboarded, and trained new hire batches, successfully integrating new talent into production workflows.
• Designed and executed incentive, recognition, and rewards programs to motivate and retain high performers.
• Facilitated professional development through skills and communication enhancement sessions during low production periods.
• Conducted interviews, evaluations, and performance feedback at probation, mid-year, and annual stages.
Fostered a strong sense of belonging and accountability through regular team connect initiatives.
Joint Librarian & Research Support
O.P. Jindal Global University
01.2019 - 03.2023
- Spearheaded alumni and research engagement initiatives aligned with institutional advancement goals.
- Partnered with departments to integrate alumni into mentorship and academic programs.
- Led digital transformation projects across CORAL, DSpace, and Subject Plus platforms to support community engagement.
- Authored stories, newsletters, and outreach materials to promote institutional identity, and alumni pride.
- Developed and implemented library programs to enhance student engagement and academic success.
- Curated and organized diverse collections to support interdisciplinary research and learning.
- Facilitated workshops to instruct students on information literacy and research methodologies.
Librarian & Activity Coordinator
Delhi Public School
01.2012 - 01.2018
- Fostered school–parent–alumni connections through cultural events, book fairs, and global collaborations.
- Served as the British Council International School Coordinator, embedding global perspectives into school programs.
- Led educational storytelling initiatives that enhanced community and stakeholder engagement.
Education
Ph.D. - Library & Information Science
Periyar University
Tamil Nadu2022
MPhil -
Annamalai University
Tamil Nadu2007
Masters of Library & Information Science -
Annamalai University
Tamil Nadu2003
Bachelors of Library & Information Science -
Annamalai University
Tamil Nadu2000
Bachelor of Arts -
Delhi University
New Delhi1996
Skills
Exceptional Communication & Storytelling
Stakeholder Engagement & Relationship Management
Strategic Thinking & Program Innovation
CRM Systems & Data-Driven Insights
Leadership with Empathy & Authenticity
Event Planning & Project Management Excellence
RECOGNITION & AWARDS
- 2017 - Received a Certificate of Educational Excellence and Honored as Best Educationist by International Institute of Education and Management, India.
- 2018 - Honored with National Educators’ Award by the Center of Education and Development, New Delhi
- 2019 - Being honored for Excellence in Outstanding Academic in Library & Information Science by Global Outreach Research and Education
- 2020 - Received Research Excellence Award for outstanding contribution to Research by O P Jindal Global University
- 2021 - Received Research Excellence Award for outstanding contribution to Research by O P Jindal Global University
- 2024 – Received Star Performer Award for Outstanding Performance in delivering quality work
Research Contribution
➢ Garg, K. C., & Nagpal, R. (2023). Role of the Editor in Limiting Plagiarism or Similarity in Scholarly Journal Manuscripts. Journal of Scientometric Research, 12(2), 505-508.
➢ Bapte, V., & Nagpal, R. (2023). Contemplating and visualizing plagiarism through a bibliometric study. DESIDOC Journal of Library and Information Technology, 43(2), 112-118.
➢ Nagpal, R. and Radhakrishnan, N. (2022), "India and a historical perspective of open access", Library Hi Tech News, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/LHTN-12-2021-0090
➢ Nagpal, R., & Radhakrishnan, N. (2021). Developing a model of Indian women library association to support open access environment in academic libraries in India.
➢ Nagpal, R., & Radhakrishnan, N. (2021). Content analysis for advocating the role of digital scholarship in university libraries in Delhi under an open access environment.
Certifications
📘 Technical & Digital Proficiency
- Post Graduate Diploma in Software Technology – ACL UPTRON
Focused on information processing, handling, and programming languages. - Certified Automation Trainer – ALICE for Windows
Comprehensive training in library automation software for multi-user environments, including modules on circulation, inquiry, reporting, OPAC, and utilities. - Advanced Certification – Web of Science
Expertise in scholarly research tools and citation databases.
✉️ Communication & Productivity
- Georgia Institute of Technology – Writing Professional Emails in English
- University of Toronto – Communication and Strategies for a Virtual AgeUCI Division of Continuing Education – Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
Macquarie University – Storytelling and Influencing: Communicate with Impact
📚 Library Science & Reference Services
- ICFL – Idaho Commission for Libraries
Online course on “The Reference Interview” – enhancing patron engagement and information retrieval.
STRATEGIC INITIATIVES
- Conceptualized and launched digital storytelling campaigns and alumni engagement newsletters.
- Created VLOGs, webinars, and events to strengthen institutional and alumni partnerships.
- Implemented data dashboards to track engagement metrics and optimize outreach impact.
- Directed donation drives, mentoring programs, and recognition events connecting students, parents, and alumni.
Timeline
Manager – Operations
Baker & Taylor, India
04.2023 - 10.2023
Joint Librarian & Research Support
O.P. Jindal Global University
01.2019 - 03.2023
Librarian & Activity Coordinator
Delhi Public School
01.2012 - 01.2018
Ph.D. - Library & Information Science
Periyar University
MPhil -
Annamalai University
Masters of Library & Information Science -
Annamalai University
Bachelors of Library & Information Science -
Annamalai University
Bachelor of Arts -
Delhi University