RITU RITU
Greenwood
Summary
Dedicated front desk receptionist with strong customer service skills, ensuring seamless guest experiences through efficient check-in and resolution of inquiries.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn Plus
LYNHURST DRIVE
06.2024 - 12.2025
- Greeted guests warmly upon arrival and processed check-in efficiently.
- Managed phone calls and directed inquiries to appropriate departments promptly.
- Maintained cleanliness and organization of the front desk area throughout shifts.
- Assisted guests with reservations and provided information about hotel services.
- Handled guest complaints with professionalism and escalated issues as needed.
- Operated hotel management software to update guest information accurately.
- Scheduled appointments for guests, including transportation and local attractions reliably.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
MBA - MARKTING
INDIANA STATE UNIVERSITY
Terre Haute, IN03-2025
Skills
- Customer service
- Front desk operations
- Time management
- Conflict resolution
- Appointment scheduling
- Communication skills
- Calendar management
- Task delegation
- Hospitality services
- Document management
- File organization
- Office organization
- Client communication
- Mail sorting
- Expense reporting
- File management
- Sensitive information handling
- Cash handling
- Work prioritization
- Administrative skills
- Access control
Timeline
Front Desk Receptionist
Red Roof Inn Plus
06.2024 - 12.2025
MBA - MARKTING
INDIANA STATE UNIVERSITY