Ritu Sharma
Hyderabad
Summary
Accomplished strategist with a proven track record, adept in strategic planning, mergers, acquisitions, and stakeholder management. Spearheaded multiple strategic corporate initiatives, enhancing profitability and customer service, and achieving a significant improvement in ROI. Skilled in consulting, with a focus on delivering tangible results through growth strategies and organizational design. Forward-thinking professional offering advanced experience in overseeing operations and driving business strategy. Proven leader with a track record of successful communication, client relationship building, and achievement of sales goals. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Vice President for Corporate Strategy
Wells Fargo
Hyderabad
02.2022 - Current
- Advisory and strategic support to the lines of business via market insights, a roadmap for three years, and a five-year vision for technology support.
- Strategy formulation and execution for the organization's Agile Transformation Strategic Priority.
- Overseeing strategic changes across multiple workstreams.
- Collaboration with business unit heads, vertical leads, key stakeholders, partners, risk controllers, external partners, and senior leaders.
- Developed and executed strategic plans to support the vision of the organization.
- Implemented strategic offerings to enhance company's suite of products and services.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Program Manager for Corporate Strategy
Larsen & Toubro Infotech
Pune
12.2020 - 02.2022
- Strategy formulation and management, including defining the vision and mission statement for the enterprise.
- Support Sales and Operations with market insights, market research, competitive analysis, and a strategic roadmap.
- Strategic and advisory support to the practice heads to achieve top-line and bottom-line growth targets.
- Designed and executed marketing strategies, including Analyst Relations, Partner Events, Organic/Inorganic Campaigns, etc.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Monitored performance metrics to ensure timely completion of tasks.
- Researched potential investments using both internal company data sources as well as external third party providers.
- Developed relationships with clients in order to gain a better understanding of their goals and needs.
- Contributed to developing an agile culture within the organization by introducing a continuous improvement mindset among employees at all levels.
- Evaluated existing processes, policies, procedures, and systems in order to make recommendations for improvements.
- Created forecasting models to predict future performance of products and services.
- Implemented change management activities such as training programs and process reengineering efforts in order to facilitate successful adoption of new strategies.
Corporate Strategy, Mergers & Acquisitions
HCL
Noida
08.2020 - 12.2020
- Strategic support to the leadership in corporate initiatives, business development activities, and mergers and acquisition activities.
- Lead various strategic initiatives, micro-vertical strategies, integration of acquired businesses, and develop long-term growth strategies to achieve ROI for the business.
- Conducted research on potential investments, mergers and acquisitions as requested by the CFO.
- Prepared presentations outlining advantages and disadvantages of potential investments.
- Analyzed complex financial information related to mergers, acquisitions and divestitures.
- Engaged in negotiations for mergers and acquisitions involving organizations within the company's portfolio.
- Coordinated mergers and acquisitions activities from start to finish including due diligence processes.
- Provided guidance in mergers and acquisitions activities including financing options, valuation analysis, and deal structuring.
Strategy Consultant
Commercial Projects
Manchester
08.2018 - 02.2020
- For private equity 'North Edge Capital' improved ROI by 3 times for its £5M investment in CloudSaaS provider 'iPortalis' through academic research, strategic data analysis
- For social care provider 'Turning Point', improved low alcohol-drug program completion rate through interviews, online survey, data analysis and market research.
- International Business Project: For medical devices developer 'Zoll Medical Corp', provided market differentiation strategies from its competitors in Germany, UK, USA by developing subscription-based business model and service contract packages
- Merger & Acquisition Project: For 'Associated British Foods,' provided acquisition strategy through in-depth analysis of the synergies, market valuation, vision for the future, and understanding company values for deal value creation.
Digital Strategy Consultant for Commercial Banking
Royal Bank of Scotland
Manchester
06.2019 - 08.2019
- Digitalized the sub-2 million commercial lending process by allowing customers to complete the screening process via a digital platform on Microsoft Azure cloud infrastructure and platform, which saved the effort of 113 hours per week and £90,000 per annum (cost of 3 FTEs).
- This involved strategic planning, business process analysis, collaboration with the bank's customers to understand their pain points, and liaising with senior leadership (executive board) and technical managers to assess the risks involved.
- Performed financial risk analysis for sub-$2 million commercial lending for investment and commercial purposes through data analysis using multiple digital tools and systems, like Microsoft Dynamics (CRM), Office 365, Backoffice database, and Risk Management Platform (RMP) database.
IT Service Manager for Retail Domain
ATOS
Pune
09.2016 - 04.2017
- For £56B food retailer 'Ahold Delhaize,' optimized service operations by identifying improvement opportunities through gap analysis, value stream mapping, and implementing technological enhancements via Oracle products, which improved the customer problem resolution rate by 45%, leading to the extension of the customer contract by 2 years (worth £12M).
- Identified opportunities for improvement in existing IT processes and systems, then developed and deployed new solutions.
- This also involved an in-depth analysis of the customer's employee lifecycle process to understand gaps and provide technological solutions.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Directed and improved overall performance and coordination among the team of 200 analysts and team leads across India and the Netherlands by workflow simplification, team-building activities, distribution of responsibility, planning, and negotiation.
- Responsible for monthly and weekly incident reporting to the client, and CMMI reporting to leadership.
Associate IT Service Manager for Healthcare Domain
Cognizant
Pune
05.2016 - 09.2016
- Reduced opened defects from 40% to 10% while supervising the transition of 8 projects worth £32M in Cognizant's healthcare vertical between multiple stakeholders through re-evaluating KPIs, stakeholder engagement, negotiation, effective communication, and utilizing the HP Quality Centre defect management tool.
- Led weekly onboarding training workshops over two months for 150 team members, covering ITIL concepts.
- Responsible for the delivery of all L1 activities for accounts under the healthcare vertical.
- Responsible for coordinating with L2/vertical POCs to understand SLA requirements and delivery-related issues.
IT Service Management Specialist
HSBC
Pune
04.2012 - 05.2016
- Liaised with regional heads of HSBC in the UK, USA, HK, and the Middle East to strategize the implementation of legal requirements (FATCA) in the Global Reference Data Management System on Linux OS using the PeopleSoft Fin application (ERP), IBM DB2 database, and Control M to run batch jobs. This avoided £2B+ in legal penalties.
- Awarded 'Outstanding Performer' for improving the problem resolution rate by 15% within 3 months, and for 'Outstanding Dedication' to the project for going above and beyond to meet SLAs with customers (internal) via the HP Global Service Desk tool.
- Global representative of the practice to coach and implement ITIL's Continuous Service Improvement packages and best practices for service operations and management through ITSM tools and processes.
- Implemented various best practice tools and processes for incident management, problem management, root cause analysis, flash management, access management, change management, release management, performance monitoring, and outage management globally across HSBC.
- Implemented the Incident Management audit process and tool to generate audit reports and monitor the process.
- Stellar in implementing the Change Management model, which included planning, documentation, resource management, coordination, communication, and execution of major changes, and involving business leaders and technical teams.
- Managed all business continuity activities, along with infrastructural changes in the project, and acted as a compliance and governance policies monitor for the project.
- Performed various project management activities, such as creating project monthly reports, performance reports, functional and technical performance dashboards, and a One View Dashboard showing RAG status for all activities in the project, as well as coordinating video conference meetings globally with various stakeholders.
- Supported team members in all their tasks and activities by guiding them in planning and strategizing all steps, end to end, and keeping them motivated in case they faced any hurdles in achieving their goals, which requires leadership qualities and being a team player.
- Continuously strived to improve the business by evolving best practices, along with implementing and monitoring that all teams adhere to the best practice process and tools.
- Successfully managed and coordinated a Disaster Recovery Drill involving business acceptance testing, server health checks, production downtime management, resource utilization planning, and coordination with technical teams across the globe, along with complete planning, documentation, and SharePoint maintenance.
IT Service Management Analyst for Retail Domain
Infosys
Pune
03.2010 - 04.2012
- For the £40M oil and gas services company Weatherford International, the improved incident resolution rate increased from 45% to 85% for the PeopleSoft HR application (ERP) through Pareto analysis, root cause analysis, and collaboration with subject matter experts.
- Appointed as the single point of contact for business users, internal teams, and vendors due to organization and coordination skills.
- Conducted a system requirements study, analyzing through constant interaction with business users to understand business needs and convert those requirements into functional and technical documents.
- Responsible for project management reports, such as RAG reports, project status reports, project budgeting reports, team performance reports, and the overall project status report.
- Collaborated with testing teams for application testing, peer testing, unit testing, component testing, system testing, and performance testing.
Education
MBA - Strategic Consulting
University of Manchester
02.2020
Bachelor of Engineering - Computer Science
RGPV
06.2009
Skills
- Strategic planning and execution
- Consulting and advisory
- Competitive analysis
- Industry analysis
- Organizational design
- Growth strategy
- Marketing strategy management
- Investment strategy understanding
- Value proposition development
- Business analysis
- Stakeholder management
- Strategy realignment
- Merger and acquisition strategy
Certification
- Advanced Corporate Strategy (IIM B)
- Digital Transformation by BCG & University of Virginia
- Quantitative Methods for Data Analysis and Spreadsheet Modelling by Harvard Business Publishing
- Google Cloud Digital Leader
- SAFe 5 Agilist
Affiliations
- Organized games and a bake sale in RBS to collect funds to support youth education with the Prince's Trust in Manchester, UK.
- Organized an annual fundraiser program at HSBC in 2013 and 2015 to provide better infrastructure for schools in the nearby village of Pune, India.
- Presented a documentary for the inter-college 'Ingenious 2008' competition to showcase the challenges faced by underprivileged schoolchildren in their day-to-day lives in Indore, India.
- Member of the Earth Watch Society to help scientists collect samples of freshwater reserves in Pune, India.
Hobbies and Interests
- Traveling (visited the USA, the UK, Hong Kong, Taiwan, and France)
- Music lover.
- Amateur pastry chef.
Timeline
Vice President for Corporate Strategy
Wells Fargo
02.2022 - Current
Program Manager for Corporate Strategy
Larsen & Toubro Infotech
12.2020 - 02.2022
Corporate Strategy, Mergers & Acquisitions
HCL
08.2020 - 12.2020
Digital Strategy Consultant for Commercial Banking
Royal Bank of Scotland
06.2019 - 08.2019
Strategy Consultant
Commercial Projects
08.2018 - 02.2020
IT Service Manager for Retail Domain
ATOS
09.2016 - 04.2017
Associate IT Service Manager for Healthcare Domain
Cognizant
05.2016 - 09.2016
IT Service Management Specialist
HSBC
04.2012 - 05.2016
IT Service Management Analyst for Retail Domain
Infosys
03.2010 - 04.2012
MBA - Strategic Consulting
University of Manchester
Bachelor of Engineering - Computer Science
RGPV
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