Ritu Sharma
Front Desk Executive
Ganesh Nagar
Summary
Dynamic Front Desk Receptionist with proven expertise at Sarvodaya Hospital, excelling in customer service and front office management. Enhanced guest satisfaction through efficient check-in processes and maintained a professional environment. Skilled in cash handling and adept at resolving issues swiftly, ensuring a seamless experience for all visitors.
Overview
25
25
years of professional experience
2
2
Language
Work History
Front Desk Receptionist
Sarvodaya Hospital
01.2000 - 02.2003
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Receptionist
Metro Hospital & Cancer Institute
03.2007 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Arts - Arts
K L MEHTA WOMEN Dayanand College
Faridabad, India 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
File management
Telephone etiquette
Mail sorting
Hospitality services
Problem-solving skills
Decision-making
Appointment scheduling
Skilled in [software]
Timeline
Front Desk Receptionist
Metro Hospital & Cancer Institute
03.2007 - Current
Bachelor of Arts - Arts
K L MEHTA WOMEN Dayanand College
04.2001 -
Front Desk Receptionist
Sarvodaya Hospital
01.2000 - 02.2003