Ritu Singh
Presales Solution Architect
Bangalore
Summary
Results-driven and customer-focused Storage and HCI Presales Engineer with extensive 15+ years of experience in designing and implementing solutions for diverse enterprise environments. Skilled in understanding customer needs, crafting technical solutions, and delivering compelling presentations to drive sales. Seeking to leverage expertise in storage technologies to contribute to the success of a dynamic organization.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Account Systems Engineer
Dell Technologies
02.2018 - Current
- Working as Presales System Engineer for Dell and Dell EMC Storage, HCI and cloud solutions which involves providing technical consultancy required to address Customer requirements, assesses customers met and unmet needs, and recommend solutions that optimize value for the customers.
- Coordinate with customer technical staff commitments needed to ensure a deal’s 'technical close.
- Working on different verticals like Government, PSUs, Banks, Manufacturers, Media and Entertainment, Hospitals and Pharmaceuticals across India.
- Collaboration with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
- Working on Govt RFPs, RFI, designing the appropriate solution after analyzing the raw data from the system provided by customer, preparing presentation with the solution design of the new system (Dell EMC Product) which contains comparison of old and new system, with power consumption, cost comparison, system performance and size comparison.
- Provide a complete technical solution for the client.
- Worked on innovative proposals and quickly turned around Proof of Concepts (PoC).
- Responsible for pre-sales activities in Cloud Storage and in-premise storage boxes.
- Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
- Respond to RFP and RFIs. Prepare costing structure, give demonstration and create sales presentations.
- Conducted storage assessments and capacity planning exercises to help clients optimize their storage infrastructure and reduce costs.
- Established and maintained effective Customer and Stakeholder relationships, based on trust, respect and credibility and creating customer value.
- Working in partnership with VMware, Nutanix and Microsoft to accelerate virtualization and HCI solution deals.
- Close collaboration with channel partners ongoing deals for a better connect and faster closure.
- Have been part of the partner enablement program of Dell Technologies. Taken session for partners to enable and make them ready to pitch our latest portfolio in front of Customers.
- Conducted training sessions internal teams on storage technologies and best practices.
Senior Inside Sales Executive
Beahead Pvt Ltd
04.2016 - Current
- Working as Senior Inside Sales Executive- Enterprise Software. Involved in Lead generation and managing presales requirement for storage and server products.
- Collaboration with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
- Interacting with senior technical teams, preparing proposals and presentations for the meeting.
- Doing competitors’ research in market, tapping new clients and gathering required details from different channels.
- Involved in making cold calls and lead generation for storage and server products.
- Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
Technical Solutions Consultant
Hewlett Packard Enterprise
01.2017 - 01.2018
- Working as Technical Solutions Consultant. Involved in administration and maintenance of HPE storage product.
- Provide technical consultancy to customers for HPE storage products.
- Involved in collaborations with Customers, Field Engineers to maintain the infrastructure up and running.
- Design, build, support, and maintain automation framework for storage services infrastructure.
- Involved in Storage and data protection automation for services e.g. provisioning, operations and decommissioning.
- Automation of proactive and preventive maintenance activities on storage infrastructure.
- Providing support, including procedural documentation and relevant reports.
- Assisting customers in upgrades and new install issues.
System Engineer Analyst
EMC Corporation Limited
11.2012 - 04.2016
- Working for presales support of EMC Products which involves providing technical size required to address Customer data center requirements.
- Support sales productivity and deal flow by securing the 'technical close' in complex solutions.
- Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
- Create costing structure.
- Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
- Made proposals to show value from cloud storage and successfully helped in migration of some clients from in-premise storage boxes to cloud storage.
- Proactive in renewal as well as increase in subscription of cloud storage requirements.
- Has been part of fresher’s recruitment drive.
- Involved in planning trainings and OJTs for new joiners.
Software Engineer
Accenture Technologies Pvt Ltd
07.2012 - 11.2012
- Worked on complete solutioning of storage and backup. Provided complete package to client. Created effective implementation plan. Also helped in fixing bugs and issues along with.
- Worked on Proposals, created demo. Provided technical solution. Worked on storage and backup environment.
- Worked on EMC storage arrays, DMX and VMAX. Responsibilities included creation of LUNs, Meta, Mapping and Masking of the devices to respective director ports and FA ports.
- De-allocation of storage and dissolving LUNs. Created new zones and adding them to fabric.
Storage Administrator
Wipro Technologies
10.2009 - 06.2012
- Worked on EMC SAN, NAS and CAS environments, which involved various problems related to Storage Area networks, interacted with customers and vendors across the world and worked with them to fix faults within the service level agreement with EMC.
- Managed EMC Storage Devices. I mainly worked on Symmetrix, Clariion and Centera and having basic working knowledge of EMC Celerra.
- Provided with technical solutions to client needs.
- Created RAID groups, binding LUNs, creating Meta LUNs, creating Storage Groups, Access Logix, and Registering hosts as per customer Requirements.
- Technical Consultancy to EMC clients for SAN and CAS storage Boxes manufactured by EMC.
- Have configured Brocade, Mcdata and Cisco switches for fabric operations which includes creation of zones using connectrix manager.
- Assisting customers in restoring their Replication Services or any network related services.
- Knowledge on LUN masking, LUN allocation and migration.
- Storage provisioning from DMX to Windows 2003 servers.
Education
Bachelor of Science - Physics
Madras University
Chennai, India 04.2001 -
PGDBA -
Symbiosis
Pune 04.2001 -
Skills
Technical analysis
Accomplishments
Game Changer Award for Best Performer across APJ
- Contributed to 34.1% of the revenue for India Team and 78.8% of revenue of aligned ISRs
- Attained 100% strike rate in managing the business via DADD/5 Star process
- Helped Academy team members by sharing my experience and giving support and guidance, all whilst being the presales lead on Team’s 2 largest territories
Certification
Microsoft Certified: Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Nvidia AI Infrastructure and Operations Fundamentals
01-2025
Dell Information Storage and Management V5
07-2024
Dell PowerFlex Design 2023
07-2024
Dell Midrange Storage Solution Design
01-2024
Dell Specialist – Cloud Architect, Cloud Infrastructure Exam
01-2023
Microsoft Certified: Azure Fundamentals
04-2022
Account Systems Engineer
Dell Technologies
02.2018 - Current
Technical Solutions Consultant
Hewlett Packard Enterprise
01.2017 - 01.2018
Senior Inside Sales Executive
Beahead Pvt Ltd
04.2016 - Current
System Engineer Analyst
EMC Corporation Limited
11.2012 - 04.2016
Software Engineer
Accenture Technologies Pvt Ltd
07.2012 - 11.2012
Storage Administrator
Wipro Technologies
10.2009 - 06.2012
Bachelor of Science - Physics
Madras University
04.2001 -
PGDBA -
Symbiosis
04.2001 -
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