RITU SOM
OPERATIONS ANALYSTS
Bangalore,CH
Summary
Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
First Source Solutions Ltd
05.2021
- Diligently offered comprehensive healthcare information and efficiently coordinated doctor's appointments for patients across the country
- Provided round-the-clock assistance to patients facing medical emergencies, ensuring prompt and empathetic support
- Acted as the crucial first point of contact, adeptly bridging the communication gap between patients and hospitals
- This role was instrumental in facilitating the delivery of top-notch healthcare services and ensuring a seamless experience for all parties involved.
Representative Operations
Concentrix India Private Limited
11.2017 - 4 2019
- Demonstrated excellence in customer service by understanding and fulfilling client needs efficiently
- Successfully resolved conflicts through skilled negotiation, consistently achieving mutually beneficial outcomes
- Fostered collaboration with technical teams, contributing to operational improvements and heightened customer satisfaction
- Utilized the RNT tool for meticulous technical issue verification and resolution, ensuring accuracy and maintaining comprehensive records for efficient future reference.
Operations Analyst
First Advantage Global Operating Centre
- 08.2023
- Executed assigned tasks with precision and efficiency under the guidance of the Team Lead/Assistant Manager, ensuring alignment with organizational goals
- Consistently achieved daily, weekly, and monthly targets within stipulated timeframes, showcasing a commitment to productivity and goal attainment
- Provided detailed End of Day (EOD) reports to the Team Lead/Assistant Manager, offering a comprehensive overview of the day's activities, achievements, and potential areas for improvement
- Actively fostered team collaboration by facilitating regular interactions, creating an environment conducive to achieving collective targets and operational efficiency
- Conducted a thorough scrutiny of all documents received for Background Verification (BGV), promptly identifying and reporting any deficiencies to the reporting Team Lead/Assistant Manager for immediate resolution
- Initiated and conducted necessary checks with Educational and Employment organizations through effective communication channels, including emails and calls, ensuring a streamlined verification process
- Maintained meticulous updates on all case initiation actions within the CRM application, providing a detailed and organized record of each step taken, including relevant remarks where necessary
- Demonstrated a proactive approach by ensuring daily follow-up on all initiated cases, prioritizing timely closures within the specified Turnaround Time (TAT), contributing to overall process efficiency and client satisfaction.
Key Account Manager
Eco India Mobility & Hospitality Pvt Ltd
05.2019 - 04.2021
- Proficiently generated detailed reports outlining findings and provided valuable recommendations for corrective actions
- Carefully found and fixed differences between how things were used and what management wanted, making sure everything ran smoothly
- Proactively enhanced customer satisfaction and encouraged repeat business by swiftly resolving service-related issues, thereby safeguarding the company's reputation and fostering client loyalty
- Successfully navigated conflict resolution and negotiation, achieving win-win solutions and fostering clear understanding between parties
- Collaborated seamlessly with operations to address service problems, contributing to operational improvements and consistently delivering exceptional customer service
- Established strong client relationships by understanding their unique requirements and consistently providing exceptional service tailored to their needs.
Education
Associate of Science in Electronic & Communication -
Baldwin Polytechnic
S.S.C Examination - undefined
KV MEG School
Bachelor of Computer Applications - BCA
Veer Bahadur Singh Purvanchal University (VBSPU)
Jaunpur, India 04.2001 -
Skills
Excel Proficiency: Possess intermediate to advanced skills in Excel, including a strong command of functions, formulas, and data analysis capabilities
CRM Familiarity: Experienced in using Customer Relationship Management (CRM) systems
Relationship Building: Demonstrated ability to rapidly build relationships and establish trust with clients and colleagues
Confidence and Determination: Exhibits confidence and determination in professional interactions, contributing to effective communication and successful outcomes
Adaptability: Proven ability to cope effectively with different situations, showcasing adaptability and resilience in a dynamic work environment
Age
29
Jobdescription
Representative Operations, Concentrix India Private Limited (Nov '17 - Apr '19):
- Demonstrated excellence in customer service by understanding and fulfilling client needs efficiently.
- Successfully resolved conflicts through skilled negotiation, consistently achieving mutually beneficial outcomes.
- Fostered collaboration with technical teams, contributing to operational improvements and heightened customer satisfaction.
- Utilized the RNT tool for meticulous technical issue verification and resolution, ensuring accuracy and maintaining comprehensive records for efficient future reference.
Keyaccountmanager
Eco India Mobility & Hospitality Pvt Ltd, May '19 - Apr '21, - Proficiently generated detailed reports outlining findings and provided valuable recommendations for corrective actions.
- Carefully found and fixed differences between how things were used and what management wanted, making sure everything ran smoothly.
- Proactively enhanced customer satisfaction and encouraged repeat business by swiftly resolving service-related issues, thereby safeguarding the company's reputation and fostering client loyalty.
- Successfully navigated conflict resolution and negotiation, achieving win-win solutions and fostering clear understanding between parties.
- Collaborated seamlessly with operations to address service problems, contributing to operational improvements and consistently delivering exceptional customer service.
- Established strong client relationships by understanding their unique requirements and consistently providing exceptional service tailored to their needs.
Seniorcustomerserviceassociate
First Source Solutions Ltd, May '21 - June '22, - Diligently offered comprehensive healthcare information and efficiently coordinated doctor's appointments for patients across the country.
- Provided round-the-clock assistance to patients facing medical emergencies, ensuring prompt and empathetic support.
- Acted as the crucial first point of contact, adeptly bridging the communication gap between patients and hospitals. This role was instrumental in facilitating the delivery of top-notch healthcare services and ensuring a seamless experience for all parties involved.
Operationsanalyst
First Advantage Global Operating Centre, July '22 - Aug '23, - Executed assigned tasks with precision and efficiency under the guidance of the Team Lead/Assistant Manager, ensuring alignment with organizational goals.
- Consistently achieved daily, weekly, and monthly targets within stipulated timeframes, showcasing a commitment to productivity and goal attainment.
- Provided detailed End of Day (EOD) reports to the Team Lead/Assistant Manager, offering a comprehensive overview of the day's activities, achievements, and potential areas for improvement.
- Actively fostered team collaboration by facilitating regular interactions, creating an environment conducive to achieving collective targets and operational efficiency.
- Conducted a thorough scrutiny of all documents received for Background Verification (BGV), promptly identifying and reporting any deficiencies to the reporting Team Lead/Assistant Manager for immediate resolution.
- Initiated and conducted necessary checks with Educational and Employment organizations through effective communication channels, including emails and calls, ensuring a streamlined verification process.
- Maintained meticulous updates on all case initiation actions within the CRM application, providing a detailed and organized record of each step taken, including relevant remarks where necessary.
- Demonstrated a proactive approach by ensuring daily follow-up on all initiated cases, prioritizing timely closures within the specified Turnaround Time (TAT), contributing to overall process efficiency and client satisfaction.
Careerbreak
09/2023, 02/2024, During this time, I dedicated myself to managing my rescued dogs and addressing their medical needs. This experience not only fulfilled my commitment to animal welfare but also honed my skills in caregiving, organization, and problem-solving.
Roles And Responsibilities
- Contact potential clients to establish rapport and schedule meetings.
- Provide reliable feedback and offer after-sales support.
- Conduct research to identify new markets and understand customer needs.
- Arrange business meetings with prospective clients.
- Promote the company's products/services, addressing and predicting clients' objectives.
- Enhance the organization's reputation by accepting ownership of new and diverse requests.
- Safeguard the organization's value by maintaining confidentiality of information.
Disclaimer
I confirm that the information provided is accurate to the best of my knowledge.
Timeline
Senior Customer Service Associate
First Source Solutions Ltd
05.2021
Key Account Manager
Eco India Mobility & Hospitality Pvt Ltd
05.2019 - 04.2021
Representative Operations
Concentrix India Private Limited
11.2017 - 4 2019
Bachelor of Computer Applications - BCA
Veer Bahadur Singh Purvanchal University (VBSPU)
04.2001 -
Operations Analyst
First Advantage Global Operating Centre
- 08.2023
Associate of Science in Electronic & Communication -
Baldwin Polytechnic
S.S.C Examination - undefined
KV MEG School