Ritu Sukhiya
Pune
Summary
Seasoned Process Manager with exceptional leadership and project management skills.Possess specialized skills in agile methodologies (Scrum & Kanban) ensuring smooth project flow and timely delivery of solutions.
Excel in Agile and ALM tool consulting,conduct delivery and process audits, Management reporting.
Having several years of expertise in public speaking, presenting information clearly, task prioritization, risk management and workflow optimization and developing high performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Manager
Cybage Software Pvt. Ltd.
Pune
11.2014 - Current
- Creation & implementation of Quality framework and procedures, Deployment of
- Creation & implementation of Quality framework and procedures
- Deployment of Quality Management System as per the business plan
- Planning & monitoring of Process Audits in the organization
- Facilitating implementation of Practices based on Process models like ISO,CMMI ,Agile and Kanban framework
- Conducting Process and Agile training at various levels
- Overseeing and managing projects, ensuring adherence to timelines and quality standards.
- Utilizing Agile methodologies to streamline workflows and improve project efficiency.
- Collaborating with cross-functional teams to deliver high-quality solutions.
- Identifying and Managing Process/ Technology Innovations
- Conducting Quality Audits for Critical Deliveries
- Drive the automation of processes through ALM tools
- Analysis & Interpretation of data in ALM tools
- Facilitated communication between team members during project planning phases.
- Created detailed reports on process performance metrics.
- Analyzed customer feedback and identified areas for improvement in the existing processes.
- Resolved issues related to process management by coordinating with stakeholders across departments.
- Implemented new procedures to reduce waste, increase productivity, and enhance customer satisfaction.
- Produced thorough, accurate and timely reports of project activities to Senior Management.
Process Engineer
Rave Technologies Pvt. Ltd.
Mumbai
07.2012 - 10.2014
- Conducted Frequency based internal Process audits
- Defined and maintained QMS documents
- Involved in weekly deliverable tracking and validation
- Involved in onshore/client reporting in terms of project management compliance index and delivery status
- Participated in external audits and certifications like CMMI ML3 V1.3
- Involved in review and monitoring of project management tools like Whizible, Mingle, MPP
- Provided Role-based training to project groups and just-in-time training at various levels
- Facilitated in identifying right processes and setup project management tool
- Prepared various management dashboards and project status reports as part of PMO group
- Facilitated project teams on Agile-related processes
- Involved in frequent peer reviews, conducting interviews, work allocation for team members
QA Consultant
Cunix Infotech Pvt. Ltd.
01.2011 - 06.2012
- Process definition and implementation,
- Work on different life cycle models such as Waterfall, Incremental and Iterative models, Planning SEPG & SQA related activities
- Conducted different types of process audits, QMS & Project Gap analysis for organizations and helped them prepare for ISO & CMMI Assessments
- Established and maintained Quality management system,
- Involved in Project data collection and Verification of data for integrity
- Preparing Process capability baseline at organization Level
- Improving processes based on suggestions and help project teams to implement from baseline report
- Involved in Customer Engagements, Making Proposals
- Provided QMS awareness and Process training to different groups
- Monthly analysis of project related data, Participation in process improvement, Role base training for CMM purpose
- Performed root cause analysis in order to determine underlying causes of problems.
Business System Analyst
E-Connect Solutions Pvt. Ltd.
07.2010 - 11.2011
- Designed Business Analysis Report and Software Requirement Specification for new systems
- Coordinated extensively with external or internal clients and translating their requirements into highly specified project briefs
- Prepared business process and system process flow diagrams for the complete system
- Prepared Business and System UML diagrams, High-Level Design and Database Definition Document comprising of System process flow
- Coordinated design and implementation of applications,
- Collaborated with project managers, engineering teams and client representatives to ensure on-time completion of project deliverables/User stories.
- Providing training to users of a new system,
- Active participation as audit team member in CMMI V1.3 (Level 3) appraisal in the company
- Performed Gap analysis for the implemented practices as a member of quality team
- Involved in defining Quality Management System for ESPL
Education
Master in Computer Application (MCA) -
Lachoo Memorial College of Science & Technology
Jodhpur (Raj.)01.2010
Bachelor in Computer Sc. (B.Sc. Computer Sc.) -
B.N.P.G Girls’ College
Udaipur (Raj.)01.2007
Senior Secondary (10th) and Higher Secondary (12th) -
St. Mary’s Convent School
Udaipur (Raj.)01.2004
Skills
- Project management tools like JIRA & ADO
- Agile Scrum
- Kanban
- Project management practices
- 7 Basic quality tools
- CMMI ML-3 DEV
- CMMI SVC ML3
- Process Mapping
- Workflow Analysis
- Operational Excellence
- Report Generation
- System Configuration
- Process Automation
- Team Development
- Problem Resolution
- Performance Tracking and Evaluation
- Effective Communication
- Problem-solving aptitude
- Relationship Building
- Analytical Thinking
- Multitasking
- Staff Training
- Work Planning and Prioritization
- Training and Development
- Process Improvement
- Schedule Management
Certification
- Certified Internal Auditor for ISO 9001:2008
- Certified Scrum Master
- Lean Six Sigma Green Belt certified
- Certified Statistical Process Control Professional(SPC)
- Awareness of ISO 9001:2014
Accomplishments
- Active Participation as a member of CMMI Audit team in E-Connect.
- Received Official Introduction to CMMI (DEV) Version 1.3 and SCAMPI training from a certified Lead Appraiser.
- Diploma in Software Engineering from NIIT, Udaipur (Raj.)
Spousename
Anup Sukhiya
Dob
01/09/86
Availability
Can join in 90 days (3 months’ notice period)
Personal Information
- Citizenship: Indian
- Father's Name: Prem Kataria
- Date of Birth: 01/09/86
- Nationality: Indian
Passport
Yes
Languages
English, Hindi
Disclaimer
I certify that the particulars mentioned above are true to the best of my knowledge.
Timeline
Process Manager
Cybage Software Pvt. Ltd.
11.2014 - Current
Process Engineer
Rave Technologies Pvt. Ltd.
07.2012 - 10.2014
QA Consultant
Cunix Infotech Pvt. Ltd.
01.2011 - 06.2012
Business System Analyst
E-Connect Solutions Pvt. Ltd.
07.2010 - 11.2011
Master in Computer Application (MCA) -
Lachoo Memorial College of Science & Technology
Bachelor in Computer Sc. (B.Sc. Computer Sc.) -
B.N.P.G Girls’ College
Senior Secondary (10th) and Higher Secondary (12th) -
St. Mary’s Convent School
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