Ritu Tamang
Vikaspuri
Summary
Dynamic Quality Analyst with a strong work ethic at Accenture India, recognized for elevating team quality scores through effective coaching and performance analysis. Skilled in manual testing and stakeholder communication, I fostered a culture of excellence and transparency, enhancing project efficiency and client trust while ensuring timely, error-free deliveries.
Overview
10
10
years of professional experience
Work History
Quality Analyst
Accenture
11.2020 - Current
- Conducted quality assessments.
- Performing Manual checks on files to ensure its meeting the expected quality standards.
- Organizing Best Practice Sessions to improve quality.
- Elevated team quality scores through structured assessments and best practice sharing.
- Strengthened employee performance with personalized coaching and targeted action plans.
- Conducting training sessions & quality sessions for the new joiners.
- Held 1-on-1 sessions with employees and provided feedback.
- Preparing action plan for Mid-level & Bottom level performers.
- Manual testing of the AI tools created by clients & sharing feedback & assisted in refining automated testing tools for repetitive tasks.
- Updated project/process documents, team quality matrix, and manual tracking tools.
- Ensured project scope alignment, timely delivery, and error-free outputs.
- Maintained error-free, on-time deliveries aligned with client expectations.
- Attended client meetings and presented team progress reports.
- Highlighted major impacts made.
- Built strong client trust by consistently reporting progress and demonstrating transparency.
- Preparing team performance analysis.
Cvent India Pvt Ltd.
05.2019 - 12.2019
- Support B2B clients with their respective Request to Proposal (RFP) filling process.
- Answering the emails & resolution of any queries within the TAT time.
- Collaborated with clients to identify product needs and gather requirements.
Senior Executive
LBF Travel Pvt Ltd.
03.2016 - 03.2019
- Respond to email inquiries, providing quality service to customers inquiring about the availability of flight tickets and fares for their respective destinations.
- Review attentively the client needs to ensure a positive customer experience.
- Access GDS to look up product information and availability.
- Achieved quick complaint resolution, recognized by supervisor for resolving problems on the emails and preventing escalation.
- Demonstrated effective communication with diverse customers, enhancing service quality in a service-oriented company.
- Mentored new joiners, providing guidance on best practices in travel management.
Education
Bachelor of Arts - Arts
Arunachal University Of Studies
01-2019
12th - Arts
Arunachal University Of Studies
01-2016
10th - undefined
National Institute of Open Schooling
01-2006
Skills
Manual testing
Best practice implementation
Performance analysis
Coaching employees
Team training
Development team collaboration
Stakeholder communication
PERSONAL DETAILS
- Date of Birth: 26 Feb 1989
- Marital Status: Single
- Religion: Hindu
- Languages Known: Hindi and English
- Sex: Female
- Nationality: Indian
Timeline
Quality Analyst
Accenture
11.2020 - Current
Cvent India Pvt Ltd.
05.2019 - 12.2019
Senior Executive
LBF Travel Pvt Ltd.
03.2016 - 03.2019
10th - undefined
National Institute of Open Schooling
Bachelor of Arts - Arts
Arunachal University Of Studies
12th - Arts
Arunachal University Of Studies