RITU KAMAL JENSEN

• Trained and mentored over 200 aspiring cabin crew members in IATA standards and aviation practices. Provided hands-on instruction in safety protocols, customer service and operational procedures.
• Prepared individuals for successful careers in dynamic aviation field.
• Promoted culture of continuous improvement by encouraging feedback from students regarding their training experiences.
• Implemented interactive e-learning platform, enhanced accessibility of training resources.

• Executed training sessions for AIR INDIA cabin crew focused on new Service Recurrent Training (SRT) module as part of ongoing transformation project.
• Worked alongside Air India's cabin service team to determine necessary training for all cabin crew members.
• Conducted comprehensive training for A350 cabin crew on newly introduced service procedures.
• Fostered supportive learning atmosphere by facilitating open discussions and engaging participation in training sessions.
• Delivered engaging training sessions, resulting in highly motivated staff members.

• Supervised team of 10-15 cabin crew, inclusive of Cabin Senior, Food & Beverage Manager and Inflight Chef.
• Performed preflight briefings, confirming accuracy of crew documents.
  Upheld strict grooming standards among crew to enhance operational readiness.
• Optimized crew assignments based on individual strengths and availability.
• Supervised preflight cabin safety and security checks, ensuring proper catering was received.
• Coordinated with ground staff to ensure timely departure and arrival of flights.
• Coordinated with onboard leaders (IC/F&B/CS) and crew to ensure superior service in every cabin.
• Resolved guest complaints promptly and effectively, ensuring customer satisfaction.
• Adhered to protocols whilst dealing with medical emergencies onboard, thus ensuring passenger safety and welfare.

Operated as Delta Connections, United Express, Alaska Airlines, and American Eagle.

Oversaw operations for small and medium sized aircraft

EMB 120.

• Solely responsible for ensuring passenger safety and delivering exceptional service experience

CRJ 200/700/900

• Directed another crew member while serving as primary Flight Attendant, maintaining high service standards
• Conducted preflight briefings, checked crew documents, and ensured impeccable crew style and image.
• Maintained safety and ensured on-time performance consistently.
• Liaised with ground staff for accurate luggage handling resulting in fewer misplaced baggage incidents.
• Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
• Updated passengers about travel details like weather conditions or flight delays promptly, fostering trust and transparency in communication.
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• Supervised team of 5-7 Cabin Crew members, facilitating exceptional performance and effective collaboration.
• Supervised preflight cabin safety and security checks, ensuring all catering and cabin cleaning tasks were completed satisfactorily.
• Ensured safe operations and on-time performance.
• Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
• Facilitated outstanding service experience across both premium and economy cabins
• Promoted duty-free goods and collected payments from patrons