Rituparna Basu
Kolkata
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Executive Officer (MDO)
KSL Cleantech Limited
08.2023 - Current
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Handled administrative management, personnel issues and supply requirements for unit.
- Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability, and production.
- Monitored unit training and training schedules.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Double checked travel logistics before movement.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Launched new rewards program to identify and celebrate staff performance.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Prepared annual data to determine metrics for operational performance.
- Located bottlenecks to streamline existing processes.
- Collaborated with back-office team members to facilitate seamless business execution.
- Interviewed, recruited and trained new onboarding candidates.
- Established and implemented departmental policies, goals and objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
Executive Assistant to CEO/Directors
Skipper Furnishings Pvt Ltd
04.2021 - 08.2023
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Reduced employee turnover through employee development and other retention measures.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Assigned tasks and directed team of office clerks.
- Updated reports, managed accounts and generated reports for company database.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Business Development-International
Asian College Of Teachers
04.2018 - 03.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Onboarded new temps by entering employee information into systems.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administration Assistant
Hewlett Packard, HP
06.1998 - 10.2004
- Produced letters and memoranda to inform stakeholders of business decisions.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Maintained status reports to keep stakeholders up-to-date on project progression.
- Designed employee work schedules to address complete operational needs.
- Composed inter-office correspondence and provided product and service information to customers.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Communications Intern
Tata Iron And Steel Co Ltd
02.1996 - 06.1996
- Provided administrative support to senior team members.
- Wrote and distributed press releases and social media content for clients and company.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Secured media coverage for clients, company and specific campaigns.
- Prepared social media posts and videos with eye for viral content strategies.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
Education
Bachelor Of Arts - Political Science
Calcutta University
Kolkata TEFL -
Asian College of Teachers
Kolkata Class 10 -
Carmel High School
Kolkatar Class 12 -
Ballygunge Shiksha Sadan
Kolkata Skills
Documentation and reporting
Process improvements
Employee management
Policy and procedure modification
Documentation and control
Expense reporting
Business administration
Relationship building
Workflow planning
Administrative support
Strategic planning
Office administration
Staff Management
Performance Reporting
Process Improvements
Mediation
Productivity Performance
Organizational Leadership
Business Administration
Conflict Management
Relationship Management
Timeline
Executive Officer (MDO)
KSL Cleantech Limited
08.2023 - Current
Executive Assistant to CEO/Directors
Skipper Furnishings Pvt Ltd
04.2021 - 08.2023
Business Development-International
Asian College Of Teachers
04.2018 - 03.2021
Administration Assistant
Hewlett Packard, HP
06.1998 - 10.2004
Communications Intern
Tata Iron And Steel Co Ltd
02.1996 - 06.1996
Bachelor Of Arts - Political Science
Calcutta University
TEFL -
Asian College of Teachers
Class 10 -
Carmel High School
Class 12 -
Ballygunge Shiksha Sadan