Rituparna Chatterjee
Kolkata
Summary
Dynamic founder recognized for fostering innovation and resilience in business operations. Effective communicator with a focus on decisive action. Dedicated to enhancing processes and outcomes through strategic improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder, Organizer
The Undercover Eventz
Kolkata
11.2025 - Current
- Conducted client consultations, developed concepts, created moodboards, and managed event budgets
- Coordinated vendors, planned décor, managed logistics, and established execution timelines
- Crafted tailored event experiences prioritising client satisfaction and operational excellence
- Founded and managed an event planning company specializing in weddings and social events
Manager
Bizarre Asia, Saltlake, Kolkata
Kolkata
08.2024 - 08.2025
- Managed Food & Beverage operations and restaurant administration, ensuring seamless service delivery and operational efficiency
- Supervised daily service operations across all departments
- Led staff scheduling, recruitment support, training, and performance monitoring
- Managed inventory control, vendor coordination, and cost optimization
- Ensured premium guest service standards and customer satisfaction
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Conducted billing audits and operational reporting to maintain financial accuracy and transparency
- Maintained hygiene, food safety, and SOP compliance
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Streamlined internal processes, increasing productivity by 30% within the first year.
- Developed positive practices for employee career development and job satisfaction, fostering a supportive workplace culture.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
Restaurant Manager
The Old Delhi & Fat Tiger
Kolkata
09.2023 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified and resolved issues promptly, ensuring satisfaction of all parties involved.
- Greeted customers and encouraged feedback, implementing suggestions to enhance dining experience.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Evaluated staff performance, recognising achievements and identifying areas for improvement to support team development.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Quick service restaurant chain that transformss & refreshes take on Chinese street food, burgers, momo in to modernised way. They carefully curated old delhi street food & traditional north Indian food served with a twisted version. The company has almost 50 outlets across 22 cities. www.fat-tiger.in www.theolddelhi.com
Asst. Restaurant Manager
Toasted N Roasted Kolkata
Saltlake
06.2019 - 08.2022
- Managed daily operations, enhancing efficiency, consistency, and quality of food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, creating memorable experiences and increasing profit margins.
- Developed marketing plans for special events and promotions, elevating brand visibility within the community.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Is the destination for Indian & oriental craving. The best quality combos & meals are at an affordable price; this is the USP. Situated in the heart of Kolkata cyber hub, the place is a joint for corporate people. Another outlet is in Kalyani which is a suburb of Kolkata. www.toastednroasted.in
Captain
In the Same Hotel
01.2017 - 04.2019
- Managed guest satisfaction through prompt resolution of concerns and feedback
- Facilitated guest conversations to personalise and enhance dining experiences
- Maintaining high quality guest satisfaction
- Taking orders, serving food
- Assist guest with table reservation
- Check proper table setup with adequate cutlery & glassware
- Coordinate with chefs & other departments
- Conducted training sessions for new staff to uphold service quality standards
- Assessed inventory at month-end to maintain accurate supplies
- Documented end-of-day activities to ensure accurate record keeping
Waiter
Hotel Aquatic Palace
Kalyani
04.2015 - 01.2017
- A Classic 3 Star Hotel Situated in Kalyani Expressway with 25 rooms with 2 F & B outlets including Restaurant & Bar, 1 Board Room, 1 Banquet & 1 Lawn that has Capacity of 500+ people. www.aquaticpalace.in
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Education
10+2 INTERMEDIATE - SCIENCE
P.R.A.V.A.S
PAKURIYA, WEST MIDNAPUR06-2011
DIPLOMA - Hotel Management
FUTURISTIC INSTITUTE OF HOTEL MANAGEMENT- FIHM
MECHEDA04-2018
MADHYAMIK - BFL, ESL, CA
SURAH KANYA VIDYALAYA
PHOOLBAGAN04-2009
Skills
- Operations Management
- Inventory Management
- Team Management
- Staff Management
- Staff Scheduling
- Complaint resolution
- Customer Engagement
- Critical Thinking
- Adaptable
- Supervisory skills
- Relationship Building
- Relationship Building
Certification
- Basic Computer
- Advanced Excel
- Tally ERP 9
- Level 2 Catering By FSSAI
Languages
Bengali
Advanced
C1
Hindi
Upper Intermediate
B2
English
Upper Intermediate
B2
Hobbies and Interests
- Cooking
- Singing
- Photography
- Diary Writing
- Meditation
Timeline
Founder, Organizer
The Undercover Eventz
11.2025 - Current
Manager
Bizarre Asia, Saltlake, Kolkata
08.2024 - 08.2025
Restaurant Manager
The Old Delhi & Fat Tiger
09.2023 - 07.2024
Asst. Restaurant Manager
Toasted N Roasted Kolkata
06.2019 - 08.2022
Captain
In the Same Hotel
01.2017 - 04.2019
Waiter
Hotel Aquatic Palace
04.2015 - 01.2017
10+2 INTERMEDIATE - SCIENCE
P.R.A.V.A.S
DIPLOMA - Hotel Management
FUTURISTIC INSTITUTE OF HOTEL MANAGEMENT- FIHM
MADHYAMIK - BFL, ESL, CA
SURAH KANYA VIDYALAYA