Rituparna Chatterjee
Kolkata
Summary
Dynamic leader with a proven track record at The Old Delhi & Fat Tiger, enhancing customer satisfaction and streamlining operations. Excelled in team management and inventory control, significantly improving service quality and efficiency. Skilled in fostering relationships and adept in critical thinking, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Old Delhi & Fat Tiger
Sarat Bose Road, Kolkata
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Worked with Various Computer Programs: MS Office, Tally Etc
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Toasted N Roasted Kolkata
Saltlake, Sector V
06.2019 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Worked with Various Computer Programs: MS Office, Tally Etc
Physiotherapist
Kankei Care
Park Street, Kolkata
05.2018 - 04.2019
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
- Utilized evidence-based practices to ensure most effective treatment methods were employed for each individual case.
- Improved patient mobility by designing and implementing personalized treatment plans.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Assisted patient in obtaining appropriate assistive devices.
- Designed and reviewed treatment programs using manual therapy, therapeutic exercise and electrotherapy.
- Provided patient with information, techniques and support to enhance development of motor skills.
Junior Physiotherapist
South Kolkata Shibashram Seva Trust, S.K.S.S.T
Survey Park, Ajoy Nagar
04.2015 - 01.2017
- Developed home exercise programs for patients to continue their rehabilitation outside of the clinic setting effectively.
- Utilized evidence-based practices in physiotherapy interventions, ensuring optimal outcomes for clients.
- Assisted senior physiotherapists in developing rehabilitation programs tailored to the specific needs of each patient.
- Monitored patient progress throughout their recovery journey, making necessary adjustments to treatment plans as needed.
- Maintained accurate documentation of patient visits, evaluations, treatment plans, and progress reports for insurance purposes and continuity of care.
- Cultivated strong relationships with referring physicians by providing consistent updates on their patients'' progress and maintaining open lines of communication.
- Demonstrated exceptional time management skills by efficiently managing caseloads and prioritizing responsibilities to ensure the highest quality of patient care.
- Implemented therapeutic modalities such as ultrasound, electrical stimulation, and cryotherapy for improved healing rates.
- Educated family members and caregivers on the importance of physiotherapy in achieving optimal health and functional abilities for their loved ones.
- Increased patients'' range of motion through targeted stretching and strengthening exercises.
- Educated patients on proper body mechanics, posture, and ergonomics to prevent future injuries.
- Stayed up-to-date on industry trends and advancements in physiotherapy research through continuing education opportunities and professional development courses.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Improved patient mobility by implementing personalized treatment plans and exercises.
- Delivered high-quality patient care by conducting thorough assessments and creating individualized treatment plans.
Education
DIPLOMA - Hotel Management
FUTURISTIC INSTITUTE OF HOTEL MANAGEMENT- FIHM
MECHEDA04.2018
DIPLOMA - PHYSIOTHERAPY & YOGATHERAPY
BANGIYA BIJNAN PARISHAD
Kolkata, India03.2015
10+2 INTERMEDIATE - SCIENCE
P.R.A.V.A.S, PAKURIYA,
WEST MIDNAPUR06.2011
MADHYAMIK - BFL, ESL, CA
SURAH KANYA VIDYALAYA
PHOOLBAGAN04.2009
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Adaptable
- Supervisory skills
- Inventory Management
- Critical Thinking
- Relationship Building
- Monitoring Food Preparation
- Cost controls
Certification
- Basic Computer
- Advanced Excel
- Tally ERP 9
- Level 2 Catering By FSSAI
Languages
Bengali
Advanced (C1)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Hobbies
- Cooking
- Singing
- Photography
- Diary Writing
- Meditation
Timeline
Restaurant Manager
The Old Delhi & Fat Tiger
09.2023 - Current
Restaurant Manager
Toasted N Roasted Kolkata
06.2019 - 08.2022
Physiotherapist
Kankei Care
05.2018 - 04.2019
Junior Physiotherapist
South Kolkata Shibashram Seva Trust, S.K.S.S.T
04.2015 - 01.2017
DIPLOMA - Hotel Management
FUTURISTIC INSTITUTE OF HOTEL MANAGEMENT- FIHM
DIPLOMA - PHYSIOTHERAPY & YOGATHERAPY
BANGIYA BIJNAN PARISHAD
10+2 INTERMEDIATE - SCIENCE
P.R.A.V.A.S, PAKURIYA,
MADHYAMIK - BFL, ESL, CA
SURAH KANYA VIDYALAYA