Cooking, listening music
Rituparna Gogoi
Guwahati,AS
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Store Manager
Jutika Crafts
Guwahati , Assam
07.2022 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
CSD/ FCD Team Member
Shoppers Stop
Guwahati , Assam
02.2019 - 09.2021
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Handled the loyalty program of the organisation
Fashion Consultant
Shoppers Stop
Guwahati , Assam
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Coordinated deliveries with textile vendors, and suppliers.
- Monitored security and prevented loss of valuable merchandise.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Researched current fashion trends and competitor activity.
- Accepted and processed customer payments.
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Proposed accessories to complete outfits and complement clothing choices.
- Met with clients to determine style requirements and budget.
- Performed personal shopping functions on behalf of customers.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Trainee
The LaLIT
Kolkata , West Bengal
05.2018 - 07.2018
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Maintained punctuality in work attendance and project completion.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interacted with customers under supervision to support operational objectives.
- Collaborated with employees from various backgrounds.
- Handled day-to-day customer or client questions via telephone or email.
- Closely monitored procedures under direction of leadership to identify potential areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor Of Arts -
IGNOU
Guwahati Hospitality & Aviation Management - Hospitality Administration And Management
Contemporary Training Academy
Kolkata, West Bengal 05.2017 - 06.2018
HSLC -
Holy Name School
Sivasagar, Assam 01.2003 - 01.2015
HS - Arts
Salt Brook Academy
Dibrugarh, Assam 06.2015 - 06.2017
Skills
Relationship building and management
Interests
Travelling & exploring people of various folds
Have keen interest in participating in socio cultural activities
Timeline
Store Manager
Jutika Crafts
07.2022 - Current
CSD/ FCD Team Member
Shoppers Stop
02.2019 - 09.2021
Trainee
The LaLIT
05.2018 - 07.2018
Hospitality & Aviation Management - Hospitality Administration And Management
Contemporary Training Academy
05.2017 - 06.2018
HS - Arts
Salt Brook Academy
06.2015 - 06.2017
HSLC -
Holy Name School
01.2003 - 01.2015
Fashion Consultant
Shoppers Stop
Bachelor Of Arts -
IGNOU
Similar Profiles
Srijay MongaSrijay Monga
Assistant at Sovereign Crafts Pvt. ltdAssistant at Sovereign Crafts Pvt. ltd
Joan TsoJoan Tso
Accounts Payable Clerk at Navajo Arts & Crafts EnterpriseAccounts Payable Clerk at Navajo Arts & Crafts Enterprise
Allan BarryAllan Barry
Weddings and Events Manager at Culinary CraftsWeddings and Events Manager at Culinary Crafts