Cooking, listening music
Rituparna Gogoi
Guwahati,AS
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Store Manager
Jutika Crafts
Guwahati , Assam
07.2022 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
CSD/ FCD Team Member
Shoppers Stop
Guwahati , Assam
02.2019 - 09.2021
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Handled the loyalty program of the organisation
Fashion Consultant
Shoppers Stop
Guwahati , Assam
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Coordinated deliveries with textile vendors, and suppliers.
- Monitored security and prevented loss of valuable merchandise.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Researched current fashion trends and competitor activity.
- Accepted and processed customer payments.
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Proposed accessories to complete outfits and complement clothing choices.
- Met with clients to determine style requirements and budget.
- Performed personal shopping functions on behalf of customers.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Trainee
The LaLIT
Kolkata , West Bengal
05.2018 - 07.2018
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Maintained punctuality in work attendance and project completion.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interacted with customers under supervision to support operational objectives.
- Collaborated with employees from various backgrounds.
- Handled day-to-day customer or client questions via telephone or email.
- Closely monitored procedures under direction of leadership to identify potential areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor Of Arts -
IGNOU
Guwahati Hospitality & Aviation Management - Hospitality Administration And Management
Contemporary Training Academy
Kolkata, West Bengal 05.2017 - 06.2018
HSLC -
Holy Name School
Sivasagar, Assam 01.2003 - 01.2015
HS - Arts
Salt Brook Academy
Dibrugarh, Assam 06.2015 - 06.2017
Skills
Relationship building and management
Systems and software programs
Strategic thinker
Team Building
Operations
Customer Relations
Customer Response
Merchandising
Store displays
Product and service sales
Goals and performance
Schedule Management
Retail background
Boutique maintenance
Interests
Travelling & exploring people of various folds
Have keen interest in participating in socio cultural activities
Timeline
Store Manager
Jutika Crafts
07.2022 - Current
CSD/ FCD Team Member
Shoppers Stop
02.2019 - 09.2021
Trainee
The LaLIT
05.2018 - 07.2018
Hospitality & Aviation Management - Hospitality Administration And Management
Contemporary Training Academy
05.2017 - 06.2018
HS - Arts
Salt Brook Academy
06.2015 - 06.2017
HSLC -
Holy Name School
01.2003 - 01.2015
Fashion Consultant
Shoppers Stop
Bachelor Of Arts -
IGNOU