Rituparna Mitra
Certified Scrum Master Working As a Project Lead | AWS SAA | SAFE 6.0
Kolkata
Summary
Certified Techno-functional Project Lead with 6 years of expertise in SAFE 6.0 methodologies and 1 year dedicated to Service Management. Accomplished AWS SAA professional with 6 years of hands-on experience. Overall, 12 years of diverse industry experience primarily in the Retail sector. Proven track record of driving Agile transformation and delivering innovative solutions in dynamic environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Agile Coach in Service Management Domain
Indusnet Technologies Pvt Ltd
04.2023 - Current
- Guide teams in adopting Agile methodologies and practices such as Scrum and SAFe.
- Assist in the development of project plans, timelines, and milestones in collaboration with project managers and stakeholders.
- Coordinate project activities and tasks, ensuring adherence to schedules and deadlines.
- Conduct training sessions and workshops to educate team members and stakeholders on Agile principles and best practices.
- Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Monitor project progress and identify potential risks or issues, escalating them to the project manager for resolution.
- Serve as a servant-leader for Agile teams, facilitating team meetings, decision-making processes, and conflict resolution.
- Remove impediments and barriers that hinder team progress and productivity.
- Monitor service performance metrics, identify areas for improvement, and implement strategies to enhance service delivery and customer satisfaction.
- Collaborate with cross-functional teams to ensure alignment between service management activities and organizational objectives.
- Assist in resource allocation and scheduling, ensuring that project resources are utilized efficiently and effectively.
- Prepare regular progress reports and status updates for project stakeholders, highlighting key achievements, milestones, and challenges.
- Design, deploy, and manage scalable, highly available, and secure solutions on the AWS platform.
- Design and implement cost-effective and efficient cloud infrastructure solutions to optimize resource utilization and performance.
- Architect cloud-based solutions that meet business requirements while adhering to AWS best practices and architectural principles.
Senior Software Engineer
Indusnet Technologies Pvt Ltd
11.2021 - Current
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior developers and engineers and working to improve overall team performance.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
- Worked with development teams to correct problems and run test scenarios.
Software Engineer
Indusnet Technologies Pvt Ltd
11.2011 - Current
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Analyzed proposed technical solutions based on customer requirements.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.
Education
Master of Computer Applications -
Narula Institute of Technology
Kolkata,India 03.2007 - 08.2010
Skills
Proficiency in SAFE (Scaled Agile Framework) methodologies
Ability to coach and mentor teams in Agile frameworks and practices
Experience in facilitating Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
Expertise in implementing Agile metrics and tools to track team performance and progress
Skilled in identifying and addressing impediments to Agile adoption and implementation
Experience in conducting Agile training sessions and workshops for teams and stakeholders
Ability to configure and customize ZOHO CRM to meet specific service management requirements
Proficiency in setting up and managing tickets for customer service requests, inquiries, and issue resolution within ZOHO CRM
Understanding of setting up and managing SLAs within ZOHO CRM to ensure timely resolution of customer issues
Cloud Architecture Design
Disaster Recovery Planning
Security best practices
Cost optimization strategies
Technical Support, Work flow planning, Document Management
Functional & Business Requirements,Project scope analysis, Productivity Improvement, Data Analysis
Schedule Management
Resource Allocation, Schedule Management
Risk & Conflict Management
Cross-Functional Collaboration
Certification
AWS Solution Architech Associate
Timeline
SAFE 6.0
11-2023
JIRA
06-2023
Agile Coach in Service Management Domain
Indusnet Technologies Pvt Ltd
04.2023 - Current
AWS Solution Architech Associate
02-2022
Senior Software Engineer
Indusnet Technologies Pvt Ltd
11.2021 - Current
Software Engineer
Indusnet Technologies Pvt Ltd
11.2011 - Current
Master of Computer Applications -
Narula Institute of Technology
03.2007 - 08.2010