Rituporna Saikia Bujarbarua
Banking Professional
Guwahati
Summary
Highly skilled and detail-oriented professional with over 15 years of experience in banking, compliance, sales, and client servicing, dedicated to driving organizational growth and enhancing customer satisfaction. Proven track record as an exceptional Operations Manager, adept at team building, cost reduction, and operational improvements without compromising quality. Results-driven leader with a strong ability to identify areas for enhancement and implement strategic changes that boost productivity and efficiency. Committed to fostering high-performing teams while maintaining a forward-thinking approach to meet departmental goals and adapt to evolving industry trends.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Operations Manager (PB-authoriser)
HDFC Bank Ltd
10.2012 - Current
- Currently working with HDFC Bank Ltd for the past 12+ years as Operations Manager (PB-authoriser), having delivered service in branches, viz. Guwahati GS Road Branch, Beltola, Digboi, Meerut (UP), Ulubari, Noonmati, and currently posted in Chandmari Branch of the esteemed organization;
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
Customer services executive
Standard Chartered Bank, Guwahati Branch
11.2007 - 10.2012
- I joined the bank as a Customer Services Executive in November 2007. Thereafter, I was promoted to Backup Teller Services Manager in 2009, wherein I was entrusted with the responsibility of managing and handling a team of five Customer Service Executives in dealing with regular business and banking services, while also adhering to and executing audit and audit-related work at the branch. Awards and achievements include the “WOW World of Winner” Certificate of Appreciation for branch performance in 2010; I was conferred the “Valuable Player Award” for selling health policies in 2011; and I achieved the “WOW World of Winner” Certificate for outstanding performance in Ecy Remittance transactions and FOREX in 2011. I had been a consistent performer in achieving the branch's allotted targets related to selling TPP, MF, and other cross-sell until October 2012. The total period at Standard Chartered Bank, Guwahati Branch, is 5 years.
Education
Certified Master Trainer and Facilitator - Training And Facilitation Course For Corporates
Middle Earth HR
Mumbai, India01.2022
Master Of Computer Application [MCA] - Computer Applications
IGNOU
Guwahati, India01.2009
Post Graduate Diploma in Marketing Management [PGDMM] - Marketing Management
Dibrugarh University
Dibrugarh, Assam01.2006
B.Ed - Educational Psychology
Dibrugarh University
Dibrugarh, Assam01.2005
PGDCA - Computer Applications Development
National PG College
Guwahati 04.2001 -
Graduate - Mathematics
Cotton College
Guwahati01.2001
Skills
Competent, diligent & result oriented professional, profoundly equipped with knowledge & expertise in banking and insurance policy & procedures
Experienced in Sales & Marketing Management, Business Development & Client Servicing while performing in the cost-efficient manner along with the unwavering quality standards
Expertise at client relationship building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention through extensive use of CRM
Experience in conducting thorough KYC checks on new and existing clients in compliance with regulatory guidelines
Expertise in verification and collection of customer identification documents and other relevant information for accurate and complete customer profiles
Assisted in identifying and investigating suspicious activities to prevent money laundering and fraud
Reviewer of transactions and receipts to identify any suspicious activity
Maintaining organized and up to date records of customer information, KYC documentation and due diligence reports
Reviewing of reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Ability to collaborate with risk management teams to develop strategies for high risk clients and monitored ongoing risk exposure
Accomplishments
Consistence performance in achieving Life insurance objectives across the financial years
Interests
Gender : Female, Status : Married, Date of Birth : October 30th, 1980, Language Proficiency : English, Hindi, Assamese, Bengali, Hobbies : Sketching and Music, Permanent Address : House no 5,Ck Agarwala Road, Chenikuthi, Guwahati 781001
Trainings/ Seminars
- Workshop on FOREX conducted by FEDAI and UCO Bank organized at IIBM, Guwahati
- Ombudsmen training conducted by Mr B.B Sangma (Chairman,Ombudsman RBI)
- Workshop on Operational Risk and Control conducted by Standard chartered Bank, Guwahati
- Workshop on Negotiable Instruments , customer instructions and account opening without FTNR
- Workshop on AML and KYC and fraud prevention
- IRDA certified
- Branch Management Training
Strengths
Comprehensive problem solving abilities even under pressure, taking responsibilities, ability to deal with people diplomatically, fast learner with a learning attitude, disciplined and team facilitator
Timeline
Operations Manager (PB-authoriser)
HDFC Bank Ltd
10.2012 - Current
Customer services executive
Standard Chartered Bank, Guwahati Branch
11.2007 - 10.2012
PGDCA - Computer Applications Development
National PG College
04.2001 -
Graduate - Mathematics
Cotton College
Certified Master Trainer and Facilitator - Training And Facilitation Course For Corporates
Middle Earth HR
Master Of Computer Application [MCA] - Computer Applications
IGNOU
Post Graduate Diploma in Marketing Management [PGDMM] - Marketing Management
Dibrugarh University
B.Ed - Educational Psychology
Dibrugarh University