Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
RITURAJ KUMAR

RITURAJ KUMAR

JAMSHEDPUR

Summary

Dynamic Senior Relationship Manager with proven success at Singhaia Future Pvt. Ltd., excelling in sales management and customer relationship enhancement. Expert in financial processing and team leadership, I consistently drive performance improvements and optimize processes, achieving significant customer satisfaction and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

SENIOR RELATIONSHIP MANAGER / TEAM-LEADER

SINGHAIA FUTURE PVT. LTD. (MORRIS GARAGES)
Jamshedpur
07.2019 - Current
  • Sales Leadership and Management: Lead a team of sales professionals to achieve or exceed sales targets, providing ongoing coaching and support to drive team performance.
  • Customer Relationship Management: Enhance customer satisfaction by ensuring all team members deliver excellent customer service and resolve any issues swiftly. Monitor customer service metrics and develop strategies to improve them.
  • Booking and Sales Execution: Oversee all aspects of vehicle bookings, ensuring that sales transactions are conducted efficiently and in alignment with customer needs and expectations.
  • Back-Office Operations: Manage all back-office functions related to sales, including vehicle insurance, registration, and billing processes. Ensure all transactions comply with legal and company standards.
  • Process Optimization: Streamline sales and administrative processes to improve efficiency and accuracy, reducing time from sale to delivery.
  • Reporting and Analytics: Maintain comprehensive reports on sales, customer feedback, and back-office operations. Analyze data to identify trends and areas for improvement.
  • Market and Competitor Analysis: Keep abreast of industry trends and competitor activities to strategically position the dealership and adjust tactics accordingly.
  • Compliance and Training: Ensure that all sales and back-office practices comply with legal requirements and company policies. Train new hires and current employees on systems and protocols.

Finance Advisor / Insurance Incharge

UTKAL KIA/ UTKAL MAHINDRA
Jamshedpur
01.2018 - 04.2019
  • KYC Compliance: Oversee and ensure compliance with all Know Your Customer (KYC) requirements during the financing process. Regularly update and maintain customer records to adhere to all legal and regulatory standards.
  • Bank Coordination: Liaise with banks and other financial institutions to secure financing for customers. Negotiate terms and manage relationships to secure the best possible financing options for both the dealership and its customers.
  • Insurance Management: Coordinate with insurance providers to facilitate all aspects of vehicle insurance for customers, including new policies, renewals, and claims management.
  • Financial Processing: Oversee the processing of all financial transactions, including loans, leases, and payments. Ensure accuracy and compliance in all financial documentation and reporting.
  • Customer Service: Provide excellent customer service by assisting customers with all financial-related queries and ensuring a smooth financing process. Resolve any issues that arise in the financing or insurance stages promptly and efficiently.
  • Compliance and Reporting: Stay updated with changes in financial regulations and compliance requirements. Prepare reports and audits related to financial activities, ensuring transparency and accountability.
  • Team Collaboration: Work closely with the sales and administrative teams to integrate financial services seamlessly with the overall sales and customer service experience.

TRANSMISSION DEPARTMENT INCHARGE

DAIMLER INDIA COMMERCIAL VEHICLE
Chennai
06.2015 - 12.2017
  • Quality Assurance: Directed thorough inspections and quality control processes for gearbox oil filling to ensure each transmission met company standards and operational requirements.
  • Leakage Detection: Implemented advanced diagnostic techniques to identify and resolve oil leakages in gearboxes, significantly reducing the incidence of field failures.
  • Process Improvement: Continuously refined and optimized the transmission inspection processes, which improved efficiency and reduced waste in the production line.
  • Team Leadership: Led a team of quality control technicians, providing training and supervision to enhance their skills in transmission quality assurance techniques.
  • Maintenance Coordination: Collaborated with the maintenance team to schedule regular maintenance checks and updates of inspection machinery to uphold high-quality standards.
  • Reporting and Documentation: Maintained accurate records of inspections, issues identified, and resolutions applied, ensuring transparency and continuous improvement in production practices.

QUALITY CONTROLER

SAMSUNG INDIA ELECTRONIC PVT. LTD.
Delhi
01.2013 - 03.2015
  • Quality Inspection: Systematically inspected incoming raw materials, parts, and accessories essential for mobile phone assembly to ensure compliance with Samsung's rigorous quality standards.
  • Process Optimization: Implemented efficient quality control processes that minimized inspection times while maintaining accuracy, significantly enhancing the throughput rate of production-ready materials.
  • Collaboration and Coordination: Worked closely with supply chain and production teams to ensure a seamless flow of quality-approved materials into the production cycle, reducing potential bottlenecks.
  • Defect Identification and Reporting: Skillfully identified and documented any deviations or defects in materials, initiating corrective measures and continuous improvement practices to reduce defect rates.
  • Supplier Quality Management: Liaised with suppliers to communicate quality issues and improvements, ensuring that all materials delivered met predefined quality specifications.
  • Training and Leadership: Provided training and guidance to new quality control team members, fostering a collaborative team environment focused on quality excellence.

Education

B.COM - ACCOUNTS HONOURS

CO-OPERATIVE COLLEGE
JAMSHEDPUR

Intermediate -

CO-OPERATIVE COLLEGE
JAMSHEOPUR

Skills

  • Computer Diploma
  • Financial processing
  • Customer relationship management
  • Insurance coordination
  • Sales management
  • Team leadership
  • Customer interaction
  • Basic Fundamental
  • Accountant Software

Hobbies and Interests

  • Driving
  • Listening to Songs

Languages

  • ENGLISH
  • HINDI

Personal Information

  • Date of Birth: 05/22/95
  • Gender: Male
  • Nationality: INDIAN

Timeline

SENIOR RELATIONSHIP MANAGER / TEAM-LEADER

SINGHAIA FUTURE PVT. LTD. (MORRIS GARAGES)
07.2019 - Current

Finance Advisor / Insurance Incharge

UTKAL KIA/ UTKAL MAHINDRA
01.2018 - 04.2019

TRANSMISSION DEPARTMENT INCHARGE

DAIMLER INDIA COMMERCIAL VEHICLE
06.2015 - 12.2017

QUALITY CONTROLER

SAMSUNG INDIA ELECTRONIC PVT. LTD.
01.2013 - 03.2015

B.COM - ACCOUNTS HONOURS

CO-OPERATIVE COLLEGE

Intermediate -

CO-OPERATIVE COLLEGE

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