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Overview
Work History
Education
Skills
Accomplishments
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Rituraj Sharma

Rituraj Sharma

Indore

Summary

I pursue to work in progressive and professional environment which employs my potential and expertise fully in order to lead both the organization and myself towards the zenith. Seeking a challenging position in Health Care Industry, willing to provide world-class business operations to the challenging Entrepreneurs. My core competencies include Hospital Administrative Functions with Business Development, Effective Cost Control, Revenue Generation, Support services, Patient Care, Business Analysis, Marketing Strategy, P & L analysis, NABH Accreditation, Training & Development. Being a dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional knowledge and learning ability. Basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. Prime goal is to understand professional environment and capitalize on opportunities. Over 17 + years of experience in complete hospital operations/administration and management with Healthcare Services Marketing, New Project initiatives in healthcare sector and Quality Assurance in Hospitals . Core Qualifications Proficiency in MS-Office Packages ( MS-Word, MS-Excel, , MS-Power Point, ) Computer Basics, Networking & Internet Making good use of HIS for better operations and decision making. Worked in a start-up hospital and has experience of launch and scale up. Facility management (Housekeeping/Security/Canteen/Laundry) Business Development capability. Project Planning & Marketing Strategy Implementation. P & L analysis & decision-making ability. Imitativeness and result oriented.

Overview

16
16
years of professional experience
13
13
years of post-secondary education

Work History

Business Unit Head

SANKARA EYE CENTRE
Indore, Madhy Pradesh
12.2019 - Current
  • 225 bedded NABH accredited Super specialty Hospital
  • Monitor and evaluate overall performance of unit to enhance quality of service and effective use of resources
  • Pt Care & satisfaction (Pt Care centric approach)
  • Business development through “VISION CENTRE” in range of 200 KM from Base Hospital.
  • Liaison & statutory compliance of the unit.
  • Daily Reporting taking of business Including “VISION CENTRES”
  • Budget planning on annual basis
  • Responsible for P&L of unit
  • Vendor management/ Supply chain management/Quality management
  • Support Services management (Including Outsourced services)
  • Day to day Operations and Administration work
  • Branding & Promotion of Center
  • Manage Staff and motivate Team
  • Supervision of entire Team
  • Coordination between higher management and base hospital
  • Proper Data preparation -statics /analysis/budgeting etc
  • Coordinate with Patients for complaint redressed
  • Focus on Developing Business by Formulating New Strategies
  • Manage Operations & Processes on the Ground Efficiently
  • Meeting Needs of Clinicians and Ensuring their Satisfaction
  • Meeting Hospitality, Needs of Consumers with Compassion & Efficiency.

Head -Medical Services & Operations

Neema Hospitals Pvt Ltd
Indore
11.2017 - 11.2019
  • NABH- Accredited 100 bedded Multi Specialty hospital Indore ,
  • Maintaining Financial Stability: To secure financial stability of establishment
  • Strategic Planning: Maintain stability of healthcare Centre; predict future logistical needs
  • P & L Management and revenue targets.
  • Technological Proficiency: Responsible for all type of Technologies implementation
  • Strategic direction and marketing -Ensure brand image in public by promotional activities
  • Implementing Policy: To ensure patients' safety, rules and policies
  • Purchasing Equipment: Replace failing and outdated equipment and maintain adequate amounts of healthcare supplies
  • Data Analysis: To recognize trends in data to plan future projects and monitor daily operations of healthcare facility
  • Managing Staff: To evaluate healthcare facility staff
  • Manage Health Services: Daily rounds to check functioning of healthcare Centre
  • Ensuring Safety: To protect patients, managers ensure confidentiality and integrity of healthcare facility
  • Preserving Facility Integrity: To ensure patient satisfaction, cultivates efficient and safe environment
  • Manages non-clinical administration of hospital with reporting from HODs
  • Responsibility towards patient experience and comfort
  • Communicating with Personnel: By fostering strong communication across medical staff and non-medical staff, create efficient work environment
  • Assessing Problems: Make decisions to resolve problems quickly
  • Managing Policy: Enforce all healthcare policies and oversee staffs' compliance to policies
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Monitored company inventory to keep stock levels and databases updated
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Maintained excellent attendance record, consistently arriving to work on time

Associate COO ( OSD to COO)

CHL Hospital
Indore
02.2017 - 09.2017
  • 220 bedded NABH accredited Multi specialty Hospital
  • Daily Pt. rounds & file check
  • Pt. grievance handling.
  • Pt. safety & care focused SOPs implementation.
  • Developed ongoing programmed using good team communication and collaboration( Staff training & development)
  • Diffused challenging situations using conflict management techniques
  • Organized files to support efficiency and traceability( Organ transplant coordination)
  • Developed team communications and information for meetings( Duty doctors)
  • Identified issues, analyzed information and provided solutions to problems
  • Maintained clean, safe working environments to eliminate accident risks
  • Troubleshot problems and diagnosed system faults
  • Achieved service time and quality targets.

General Manager-Admin

Synergy Hospital Madhya Pradesh
Indore, MP
08.2011 - 01.2017
  • 150 bedded NABH accredited Multi specialty Hospital
  • Ensure smooth administration of department to deliver good quality and timely in- patient / day care services on daily basis
  • Supervise functioning of admission cell and floor coordinators
  • Counseling - Provide details on all expenses, educate patients about do's & don'ts, rights and responsibilities, take necessary consents & undertaking
  • Manage positive balance - ensure accurate billing estimation & collection of payment.
  • Cath Coordination - appropriate scheduling, enhance utilization, track conversions
  • Ensure comfort and empathy for attendants and visitors
  • Patient Welfare
  • Supervise closely working of patient welfare department
  • To ensure that all the patient complaints, grievances & suggestions are attended properly and resolved in time
  • Ensure patient satisfaction to maximum
  • Design and implement new patient delight initiatives
  • Make sure that major grievances or suggestions are dealt appropriately and intervene as and when required
  • Suggest steps / ideas for improvising as derived from feedback, from patients
  • Billing
  • Monitor the billing activity work flow for timeliness & accuracy of the billing activities for best services to the patients
  • Supervise Counseling - Ensure accurate & timely details on all expenses being provided to the patients
  • Taking care of Hospital Administration - HR and Operations - OPD, IPD, Patient Welfare, Duty doctors roaster, Nursing staff training, Bio Medical Waste Management, Laundry, Housekeeping, Security, Food services) at Synergy Super Specialty Hospital (150 Bedded), Indore(M.P.)-NABH Pre entry level Accredited, General Administration
  • Ensure that all statutory compliance met and all contracts are renewed at appropriate time
  • Administration - Liaison with various Government offices - Municipal Corporation, PHE, Pollution Control Board, CM&HO office, Electricity board, Bankers etc.
  • Supervise closely the working of the Housekeeping - ambience, sanitation, linen & laundry management, services to patients, purchase of housekeeping material, duties management of all grade employees
  • Implementation of Biomedical waste practices & STP
  • Manage Security services - Flow of visitors, prevention of theft, ensure safety with respect to outside threats,
  • Manage Fire fighting system, handle trouble shoots, manage parking
  • Supervise Food services - Management of Kitchen (supervise kitchen purchase, store and quality standards at kitchen), manage visitor cafeteria and staff dining
  • Ensure timely meal services to patients, coordination with dieticians for patient's meals
  • Supervise engineering for upkeep and regular maintenance and new projects
  • Marketing Department & Event Management :-
  • Designing of various plans & schemes for events & business promotion,
  • Monitor and ensure liaison with referral base (Consultants)
  • Ensure Corporate Tie ups with organizations
  • Building and maintaining relationship with existing clients
  • Promote Health Check up schemes
  • Conducting outdoor Camps
  • Organizing in house camps
  • Event Management - Organizing Conferences, workshops, CMEs & etc.
  • Branding
  • Designing of Brochures and leaflets
  • Directing hospital documentary / Video
  • Managing Hoardings and advertisements and publicity material
  • Brand positioning through various activities
  • Media Management :-
  • Developing relations with Media
  • Approving the press notes & Press Releases
  • Conducting Press Conferences
  • Managing good coverage in TV & print media
  • HR activities :
  • Recruitment, Selection, Training, Personnel Record keeping, Duty assignments, and all activities related to staff
  • Performance Appraisals, Designing Motivational schemes, Assignment of Reinforcement activities
  • Empowered staff members to contribute to continuous improvement, quality and growth of company
  • Maximized compliance by auditing quality systems
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Prepared annual budgets with controls to prevent overages
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes

Patient Care Manager

CHL Apollo Hospital
Indore, MP
03.2008 - 07.2011
  • Patient Care, Patient Data Collection
  • Data Analysis
  • Interaction & regular follow up with Pt
  • Prepared orders to deliver excellent presentation and quality standards
  • Actively listened to customers to fully understand requests and address concerns
  • Customized customer experiences to build brand loyalty.
  • Participated in National & International research work.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Verified medications, symptoms and other important patient information for entry into patient management system.
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies.

Administrator

Chiranjeevi Heart Care Hospital,
Vidisha
08.2005 - 12.2007
  • Customer care, PR, Marketing & HR

Education

Ph.D. - HR Management

Renaissance College
Indore
07.2022 - Current

M.Phil - Hospital & Health System Management

BITS ,PILANI
Jhunjhanu
01.2015 - 12.2010

MBA - HR/IT

IPS Academy
Indore
09.2007 - 11.2017

B.A.M.S. - Ayurvedic Medicine & Surgery

Govt. Ayu. Medical College
Burhanpur
07.1999 - 12.2005

Skills

Patient Care / Customer Careundefined

Accomplishments

  • Attended a two days workshop on Advanced insulin pump training by MEDTRONIC ,September 2014
  • Attended a two day ‘SUBITO CERTIFICATION WORKSHOP' From Mumbai (Dec.2010)
  • Attend one-day Workshop on ‘Research Methodology' organized by MGM Medical college, Indore (2011)
  • Attend one day Workshop on NABH/NABL for Hospital & Laboratories(2013)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Ph.D. - HR Management

Renaissance College
07.2022 - Current

Business Unit Head

SANKARA EYE CENTRE
12.2019 - Current

Head -Medical Services & Operations

Neema Hospitals Pvt Ltd
11.2017 - 11.2019

Associate COO ( OSD to COO)

CHL Hospital
02.2017 - 09.2017

M.Phil - Hospital & Health System Management

BITS ,PILANI
01.2015 - 12.2010

General Manager-Admin

Synergy Hospital Madhya Pradesh
08.2011 - 01.2017

Patient Care Manager

CHL Apollo Hospital
03.2008 - 07.2011

MBA - HR/IT

IPS Academy
09.2007 - 11.2017

Administrator

Chiranjeevi Heart Care Hospital,
08.2005 - 12.2007

B.A.M.S. - Ayurvedic Medicine & Surgery

Govt. Ayu. Medical College
07.1999 - 12.2005
Rituraj Sharma