Rituraj Srivastav
Noida
Summary
Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Territory Manager
DHL EXPRESS INDIA PVT LTD
OKHLA, NEW DELHI
01.2016 - 03.2020
- Handling a manufacturing base spread across multiple cities – comprising National & Global Customers
- Successfully achieving sales targets since last 5 years
- Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
- Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved
Territory Manager
TNT EXPRESS INDA PVT.LTD
NEW DELHI
08.2010 - 12.2011
- Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’ Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
- Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).
Executive - Business Development
BLUEDART EXPRESS LTD
NEW DELHI
11.2007 - 08.2010
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, price, credit terms and service availability
- Maintain customer records, using automated systems
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Global Account Manager
DHL EXPRESS INDIA PVT LTD
OKHLA, NEW DELHI
04.2020
- Handling a manufacturing base spread across multiple cities – comprising National & Global Customers
- Successfully achieving sales targets since last 5 years
- Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
- Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved
Education
PG Diploma in Management -
Indian Institute of Planning & Management, New Delhi
01.2007
B.Sc. (Chemistry & Microbiology) -
Bharati Vidya Peeth , Pune
01.2005
Intermediate -
C S J College, Gaya
01.2001
Secondary School Examination -
M V M Public School, Lucknow
01.1998
Skills
- Sales strategies
- Business Development
- SOP implementation
- Sales planning
- Go to Market strategy
- Customer relationship management
- Market Penetration Strategies
- Solution development
- Budget Management
- Retention and development
Awards
- Recognized as Employee of the Year for 2023
- Promoted to Global account Manager in Apr 2020.
- Sent to an all paid Thailand trip by DHL Express in 2017 for over achieving Real Deal targets of 2016.
- Recognized by DHL's prestigious Ace Award in 2015
- Sent to an all paid Singapore trip by DHL Express in 2015 for over achieving Import revenue targets.
- Received recognition in organizational publication in Blue Dart Express Ltd for being Top 20 sales man in all India rating.
Certification
- Logistics & Supply Chain Management IIT
- Business Intelligence and Competitive Analysis
References
References available upon request.
Timeline
Global Account Manager
DHL EXPRESS INDIA PVT LTD
04.2020
Territory Manager
DHL EXPRESS INDIA PVT LTD
01.2016 - 03.2020
Territory Manager
TNT EXPRESS INDA PVT.LTD
08.2010 - 12.2011
Executive - Business Development
BLUEDART EXPRESS LTD
11.2007 - 08.2010
PG Diploma in Management -
Indian Institute of Planning & Management, New Delhi
B.Sc. (Chemistry & Microbiology) -
Bharati Vidya Peeth , Pune
Intermediate -
C S J College, Gaya
Secondary School Examination -
M V M Public School, Lucknow