Hi, I’m
Rituraj singh Thakur
Durg,India
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Upbeat Supermarket Assistant offers proven history of superior customer service. Operates POS system to swiftly process payments. Engages customers to build satisfaction and loyalty.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
DMARTDurg, CT
Supermarket Assistant
06.2016 - 07.2023
Job overview
- Provided effective self-checkout assistance, facilitating faster customer transactions.'Managed over 150 customer calls per day', or "Increased sales by 20%".
- Priced down products in line with company guidelines.
- Built positive customer rapport through friendly interactions.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Packed and carried customer's shopping to their car on request.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Shelved fresh produce and dry goods with accurate prices and clear product stickers.
- Processed loyalty cards, coupons and discounts at checkout.
BIGBAZZARChhattisgarh, INDIA
Sales assistant
03.2013 - 07.2015
Job overview
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.'Managed over 50 customer calls per day', or "Increased sales by 10%"
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
SHUBHAM K MARTDurg, CT
Support Worker
06.2009 - 07.2012
Job overview
- Led group activity programmes to support independence and encourage community inclusion.'Managed over 60 customer calls per day', or "Increased sales by 5%".
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Administered medication with rigorous planning and recordkeeping.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Planned, prepared for clients, strictly following prescribed dietary orders.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
PANTALOONSChhattisgarh, INDIA
Retail sales assistant
12.2006 - 03.2009
Job overview
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.'Managed over 50 customer calls per day', or "Increased sales by 10%".
- Built lasting relationships with clients through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
BHILAI NAIR SAMAJAM HIGHER SECONDARY SCHOOL, Durg, Chhattisgarh
High School Diploma from MATHS SCIENCE
04.2005 - 04.2006
VISHWADEEP HIGHER SECONDARY SECHOOL, Durg, Chhattisgarh
Foundation degree (10th) from MATHS
02.2003 - 05.2004
Skills
- Grocery merchandising
- Complaint management
- Seasonal merchandise planning
- Grocery retail operations
- Retail operations
- Delivery management
- POS Systems proficiency
- Online sales
- Cash management
- Relationship building
- Stock management
- Delivery coordination
- Cash handling
- Loading and unloading
- Materials handling and transport
- Warehouse Management System
- Wrapping and boxing
- Inventory organisation
- Labelling and boxing
Languages
English
Fluent
Timeline
Supermarket Assistant
DMART
06.2016 - 07.2023
Sales assistant
BIGBAZZAR
03.2013 - 07.2015
Support Worker
SHUBHAM K MART
06.2009 - 07.2012
Retail sales assistant
PANTALOONS
12.2006 - 03.2009
BHILAI NAIR SAMAJAM HIGHER SECONDARY SCHOOL
High School Diploma from MATHS SCIENCE
04.2005 - 04.2006
VISHWADEEP HIGHER SECONDARY SECHOOL
Foundation degree (10th) from MATHS
02.2003 - 05.2004
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