Hi, I’m
Ritvik Arya
SENIOR PRODUCT CONSULTANT ,Cvent (SaaS, B2B)
New Delhi
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
As a dedicated and passionate tech enthusiast, I am committed to leveraging technology to drive innovation and solve complex problems. Throughout my career, I have consistently demonstrated a strong work ethic, reliability, and a commitment to excellence, earning a reputation as a trusted professional in the industry. With over 3 years of experience in SaaS B2B, I have provided direct support to event planners and their technology teams, assisting in the seamless execution of their events and addressing specific technical needs. I specialize in delivering comprehensive solutions that meet both client and organizational goals. With more than 2 years of hands-on experience in managing and executing Virtual Events, I have gained a deep understanding of every facet of virtual event coordination. From initial planning to post-event analysis, I am adept at optimizing attendee engagement, managing various technology platforms, and ensuring flawless event execution. My ability to work with diverse teams, troubleshoot in real time, and deliver exceptional virtual experiences has been key to driving engagement and achieving organizational objectives. Additionally, I possess extensive training in integrating a wide array of tools and platforms with native Cvent software, including Salesforce, REST API, Uber for Business, HubSpot, Marketo, Deem, GDS, Concur, Google Analytics, Zoom, Webex, Microsoft Teams, GoTo Webinar, Eloqua, GetThere, Zapier, Webhooks, Single Sign-On (SSO), and Custom Domains. This technical expertise has empowered me to streamline event management processes and enhance operational efficiency. Combining my technical proficiency with a strong problem-solving mindset, I am well-equipped to make a meaningful impact in any role. I thrive in dynamic, fast-paced environments and continuously adapt to new technologies to meet evolving challenges. I am eager to embrace new challenges and further develop my skills within the tech/SaaS industry. If you're seeking a dedicated and innovative professional who is passionate about using technology to drive business success, I welcome the opportunity to contribute to your team.
Overview
3
years of professional experience
19
years of post-secondary education
Work History
Cvent
Senior Product Consultant (Attendee Hub)
09.2024 - Current
Cvent
Product Consultant (Attendee Hub)
09.2022 - 09.2024
Job overview
• Received extensive training on Cvent integrations, Event Management, Virtual Attendee Hub, Studio, Events+, Shoflo, Webinar, Brightcove and Zoom platforms to effectively support client needs
• Implemented and customized event solutions for clients, ensuring alignment with their specific requirements and organizational objectives
• Trained clients on the full range of Cvent platform features, enabling them to utilize the software efficiently and confidently for successful event execution
• Provided dedicated technical support to clients and their AV teams during live events, swiftly addressing issues and managing escalations to ensure seamless event operations
• Collaborated with cross-functional teams, including Account, Product, Infrastructure, and Application Support teams, to resolve complex client challenges and improve service delivery
• Delivered troubleshooting assistance and technical support to clients via calls, emails, cases, and Zoom meetings, ensuring prompt and effective resolution of issues
• Assisted clients with a wide array of third-party tools and platforms with the native Cvent software, including Salesforce, REST API, Uber for Business, HubSpot, Marketo, Deem, GDS, Concur, Google Analytics, Zoom, Webex, Microsoft Teams, GoTo Webinar, Eloqua, GetThere, Zapier, Webhooks, Single Sign-On (SSO), and Custom Domains
• Guided organizations in implementing DKIM (DomainKeys Identified Mail) for improved email deliverability and provided solutions to resolve complex email delivery issues
Mentored and onboarded new team members, delivering tailored training and continuous support to ensure their readiness and success in their roles, fostering a collaborative and high-performing team environment
Cvent
Associate Product Consultant (Events)
02.2022 - 09.2022
Job overview
- Provided expert assistance to clients in navigating and utilizing the Native Cvent Event Management software, ensuring seamless event setup and execution
- Collaborated with clients to build and customize events on the Cvent platform, offering tailored solutions to meet their specific needs
- Additionally, facilitated training and troubleshooting to enhance client proficiency with the Cvent system, driving successful event outcome
Education
Mata Jai Kaur Public School
High School
01.2002 - 01.2016
Delhi Technological University (Formerly DCE)Dropout
Bachelor of Technology - BTech from Electrical Engineering
08.2017 - 07.2019
Vivekananda Institute of Professional Studies
Bachelor of Computer Applications (BCA) from Computer Science
08.2019 - 06.2022
Skills
Customer Satisfaction (CSAT)
Timeline
Senior Product Consultant (Attendee Hub)
Cvent
09.2024 - Current
Product Consultant (Attendee Hub)
Cvent
09.2022 - 09.2024
Associate Product Consultant (Events)
Cvent
02.2022 - 09.2022
Vivekananda Institute of Professional Studies
Bachelor of Computer Applications (BCA) from Computer Science
08.2019 - 06.2022
Delhi Technological University (Formerly DCE)
Bachelor of Technology - BTech from Electrical Engineering
08.2017 - 07.2019
Mata Jai Kaur Public School
High School
01.2002 - 01.2016
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureSimilar Profiles
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