Ritvik Dhawan
Summary
Dynamic professional holding an MBA in marketing and finance. Proven track record in launching new initiatives, excelling in team leadership, and executing strategic plans. Experienced in process optimization, budget planning, and risk assessment, driving significant business growth and enhancing client relationships through effective negotiation and stakeholder management.
Overview
2
2
years of professional experience
Work History
Product Manager
Godrej Capital
Mumbai
09.2024 - Current
- Spearheaded a tier-based loyalty program, enhancing DSA engagement, business growth & brand value
- Tracked & structured 8000+ DSAs within the loyalty program, driving a 20% higher repeat business rate
- Devised an industry-first, cost-efficient customer retention program, securing an 80% retention rate
- Led the development of a partner portal to enable a fully digital DSA journey from case login to payout
- Drove the launch of Secured Aarohi Loan, offering tailored financial solutions to women entrepreneurs
- Optimized DSA payout policies, reducing COA by 14% & improving profitability of the DSA business
- Designed & executed sales contests for DSAs & frontline team, driving 150% AOP achievement in JFM
- Awarded ‘Best Performer’ in the Product Team for delivering outstanding performance in Q4, FY’25
- 24 months
Cluster Manager
Godrej Capital
Punjab, Chandigarh, Haryana
01.2024 - 08.2024
- Established & led the sales team for professional loans in PCH Cluster with a Mo-M growth of 25%
- Negotiated & closed deals at optimal pricing, contributing to an 8% increase in the product loan book
- Ensured a clean loan book with 0 delinquency, effectively managing risk for a portfolio of 80+ clients
- Maintained team NPS score of 60+ with 0 detractor feedback by cultivating strong client relationships
- Scaled business in the cluster from 0 to 3Cr per month through strategic planning & effective leadership
Product Manager
Godrej Capital
New Delhi
06.2023 - 12.2023
- Guided a sales team of 91 AMs in the end-to-end strategy & implementation of business distribution
- Reduced empanelment TAT by 50% through collaboration with Tech, Risk, Business & Product teams
- Designed & implemented the SOP for invoicing and payout release, cutting the processing TAT by 70%
- Drove the onboarding of 250+ new DSAs by formulating targeted marketing campaigns & contests
Education
MBA (PGDM) - Marketing, Finance
Management Development Institute
Gurgaon01-2023
BBA -
Anil Surendra Modi School of Commerce, NMIMS
Mumbai01-2021
XII, CBSE -
Sacred Heart Convent School
Ludhiana01-2018
X, CBSE -
Sacred Heart Convent School
Ludhiana01-2016
Skills
Team leadership
Relationship management
Risk assessment
Data analysis
Problem solving
Strategic planning
Negotiation skills
Sales strategy
Process optimization
Product development
Projects
Rural Market Growth: Conducted surveys in the rural market and prepared SWOT & PEST analysis for Dettol 2022, Business Plan: Formulated a start-up plan, with forecasted financials, marketing strategies & exit plan 2021
Accomplishments
- Competitive: National Semi-Finalist in Kotak Explore 2023 for presenting a retail acquisition strategy 2023
- National Finalist in Cerebro 2021 for presenting the GTM strategy for a tech company 2021
- Achieved 99.12 percentile overall in CAT’21, with 99.98 percentile in the DILR section 2021
- Scholastic: Secured National Merit Rank 97 & City Rank 2 in Commerce Talent Search Examination 2017
Extracurricular Activities
Cricket: Winner of the District Tournament & multiple inter-college & school tournament podiums as captain Strategy Games: Co-founded an SIG promoting decision making & game theory through chess, poker & strategy games
Internships
- Business Intern – Godrej Capital Apr’22 – Jun’22
- Roles and Responsibilities: Developed an exclusive priority program to improve the relationship with GC’s retail channel partners
- Devised strategic initiatives basis data analysis & primary research to boost business flow from DSAs
- Finance Intern – Arisudana Industries May’20 – Jul’20
- Roles and Responsibilities: Prepared statutory accounts of the company & optimized working capital using cash flow management
- Performed bank & vendor reconciliation and assisted in budget preparation & revenue forecasting
Positions of Responsibility
MDI, Gurgaon
- Jt. Secretary, SportsCom: Effectively managed a team of 45 members to plan & execute 15 hybrid sports events 2021-23
- Senior Team, Marquity: Executed national-level marketing conclave with Philip Kotler reaching 2 lakh students 2021-23
Anil Surendra Modi School of Commerce, NMIMS, Mumbai
- HoD, Sports Club: Managed a 200+ member team & secured sponsorship deals worth 2L+ for the sports fest 2019-20
- Community Service: Administered social initiatives for LGBTQIA+ Awareness & Mental Health Seminars 2019-20
- Member, Rotaract Club: Undertook multiple social projects like Blood Donation Camp & Beach Clean-up Drive 2018-19
- Marketing team, Vaayu: Handled the sponsorships, brand collaborations & promotions for annual college fest 2018-19
Timeline
Product Manager
Godrej Capital
09.2024 - Current
Cluster Manager
Godrej Capital
01.2024 - 08.2024
Product Manager
Godrej Capital
06.2023 - 12.2023
MBA (PGDM) - Marketing, Finance
Management Development Institute
BBA -
Anil Surendra Modi School of Commerce, NMIMS
XII, CBSE -
Sacred Heart Convent School
X, CBSE -
Sacred Heart Convent School
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