Ritvik Johar
New Delhi
Summary
Qualified Technical & Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Technical Analyst
ION
Gurugram
07.2023 - Current
- Analyzed business requirements to develop technical solutions that meet customer needs.
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
- Performed detailed analysis of existing systems and identified areas for improvement.
- Leveraged SQL queries to extract, transform and load data into databases.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Brought down the number of issues by 72%
Machine Learning Intern
Panasonic India
Gurugram
12.2021 - 02.2022
- Project - Automatic Number Plate Recognition system: Hardware and Software prerequisites - Used Annotation tool to train the model to understand the images.
- Developed machine learning models and algorithms for predictive analytics.
Education
Bachelor of Technology - Electronics And Communication
Guru Gobind Singh Indraprastha University
Delhi, India08-2023
Class XII - Science
Ryan International School Vasant Kunj
Delhi, India06-2019
Class X -
Ryan International School Vasant Kunj
Delhi, India06-2017
Skills
- Information Gathering
- Root Cause Analysis
- Issue Identification
- SQL and Databases
- Analytical Thinking
- Customer-facing communication
- Client Relationship Building
- Problem resolution aptitude
- Technical Support
- Python and C
Accomplishments
Received Customer Satisfaction score of Excellency from Ford Motors and Proctor & Gamble for resolving their issues before time and with perfection.
Timeline
Technical Analyst
ION
07.2023 - Current
Machine Learning Intern
Panasonic India
12.2021 - 02.2022
Bachelor of Technology - Electronics And Communication
Guru Gobind Singh Indraprastha University
Class XII - Science
Ryan International School Vasant Kunj
Class X -
Ryan International School Vasant Kunj
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