Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Ritvik Mahajan

Amritsar

Summary

Dynamic and results-driven sales and call center professional with 4 years of experience in driving revenue growth, delivering exceptional customer service, and optimizing call center operations. Proven track record in meeting and exceeding sales targets, effectively managing customer inquiries, and implementing strategies to enhance customer satisfaction and retention. Skilled in leveraging CRM systems, handling high-volume calls, and fostering a positive team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Credit Counselor

New Leaf Debt Solutions
Pickering, Ontario
08.2024 - 06.2025
  • Collaborated with external partners such as banks, collection agencies, and legal professionals when necessary.
  • Prepared periodic reports detailing overall portfolio performance and trends in delinquency rates.
  • Performed periodic reviews of existing procedures used by the department in order to identify areas where improvements can be made.
  • Educated clients about the importance of monitoring their credit score regularly and taking proactive measures to protect it from identity theft or fraud.

Insurance Advisor and Peer Coach

Desjardin Insurance
Uxbridge, Ontario
03.2022 - 07.2024
  • Organized activities designed to build self-esteem, promote team building and foster creativity among participants.
  • Ensured a safe and supportive learning environment for all students.
  • Identified and developed new markets for products or services.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Insurance Advisor

Toronto-Dominion Bank
Markham, Ontario
07.2020 - 02.2023
  • Identified cross-selling opportunities through analysis of customer data.
  • Analyzed feedback from surveys conducted among current customers about service quality levels.
  • Maintained accurate records of client profiles, policy details, and payment histories.
  • Negotiated terms and conditions of policies with clients to obtain best possible coverage at lowest cost.
  • Responded promptly to customer inquiries via phone, email, or online chat platforms.

Education

Bachelor of International Business Management - Business

Seneca School Of Business
North York, Ontario, Canada
08-2020

Skills

  • Client education
  • Customer service
  • Financial reporting
  • Market research
  • Technical support
  • Team collaboration
  • Relationship management
  • Multitasking
  • Personal Finance Consulting
  • Relationship building

Accomplishments

  • Deans List - Seneca College
  • Employee of the Month - TD INSURANCE
  • ALL STAR - TD INSURANCE
  • Compliance Award - Desjardin Insurance

Languages

Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Volunteer - Make a wish
  • Volunteer - Youth for Earth

Certification

  • OTL - CANADA
  • RIBO - CANADA
  • LLQP - CANADA

Timeline

Credit Counselor

New Leaf Debt Solutions
08.2024 - 06.2025

Insurance Advisor and Peer Coach

Desjardin Insurance
03.2022 - 07.2024

Insurance Advisor

Toronto-Dominion Bank
07.2020 - 02.2023

Bachelor of International Business Management - Business

Seneca School Of Business

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Ritvik Mahajan