Ritwik Das
Housekeeping Expert
Kolkata
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
The Radisson Blu Palace Resort And Spa
Udaipur
12.2023 - 03.2024
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Increased employee performance through effective supervision and training.
- Daily reports generated and handling desk team
- Morning briefing taking telling my team members tasks and responsibilities
- VIP guests handling
- Guests complaints take careing
Associate
The Leela Gandhinagar
Gujarat
11.2022 - 06.2023
- Making Rooms
- Guest satisfaction
- Looking into Guest requests
- Helping my senior team members day by day to improve work efficiency
- Handling VIP guests
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Senior Associate
The Oberoi Bengaluru
Bengaluru
06.2022 - 10.2022
- Room making
- Desk work handling
- Interaction with the guest
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for Guests and the organization.
Intern
The Lemon Tree Priemer Kolkata
Kolkata
06.2020 - 12.2020
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor Of Hotel Management - Hospitality Administration And Management
Institute of Advanced Management
Salt Lake Sector V 02.2020 - 10.2023
Commerce - Commerce
Dum Dum Sree Arabinda Vidyamandir
Dum Dum 06.2018 - 01.2020
Skills
Staff Scheduling
Task assignment
Cleaning practices
Staff evaluations
Department coordination
Staff Training and Development
Customer Service
Customer Relationship Management
Report Generation
Training and mentoring
Guest Relations
Certification
Ncc
Timeline
Housekeeping Supervisor
The Radisson Blu Palace Resort And Spa
12.2023 - 03.2024
Associate
The Leela Gandhinagar
11.2022 - 06.2023
Senior Associate
The Oberoi Bengaluru
06.2022 - 10.2022
Intern
The Lemon Tree Priemer Kolkata
06.2020 - 12.2020
Bachelor Of Hotel Management - Hospitality Administration And Management
Institute of Advanced Management
02.2020 - 10.2023
Commerce - Commerce
Dum Dum Sree Arabinda Vidyamandir
06.2018 - 01.2020
Ncc
04-2018