Travelling
Rivaldo Massar
Community manager
Bengaluru,KA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Concierge Manager
Superhealth Hospital
08.2025 - Current
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer service by promptly resolving billing inquiries or disputes.
- Maintained professional communication with clients and co-workers, ensuring any issues or concerns were addressed promptly and effectively.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Prepared reports by collecting, analyzing, and summarizing information.
Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
Bangalore , Karnataka
07.2022 - 07.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Guest Service Associate
Ananth The Grand Hotel
05.2020 - 06.2022
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts - General Studies
Himalayan Gharwal University
Uttarakhand2 2021
Diploma in Hospitality And Hotel Management
Don Bosco Technical School
Shillong9 2017
HSSLC
Sacred Heart Boy's Hr Secondary School
Shillong2 2017
Matriculation - SSLC
Tlongpleng U P School
Mawsynram5 2015
Skills
Concierge services
Property management
Exceptional communication
Luxury service standards
Strong leadership
Interests
Baking
Reading
Swimming
Timeline
Concierge Manager
Superhealth Hospital
08.2025 - Current
Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
07.2022 - 07.2025
Guest Service Associate
Ananth The Grand Hotel
05.2020 - 06.2022
Bachelor of Arts - General Studies
Himalayan Gharwal University
Diploma in Hospitality And Hotel Management
Don Bosco Technical School
HSSLC
Sacred Heart Boy's Hr Secondary School
Matriculation - SSLC
Tlongpleng U P School