Riya
New Delhi
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Associate
Tata Westside
New Delhi
10.2018 - Current
- Provided exceptional customer service to customers, resolving any issues or complaints quickly and efficiently.
- Recommended process improvements that would improve overall efficiency within the department.
- Maintained up-to-date knowledge of company products and services to provide the best possible customer experience.
- Participated in weekly team meetings where ideas were shared about ways to enhance the overall customer experience.
- Developed strong relationships with customers by providing helpful advice and support.
- Identified customer needs and offered solutions to increase customer satisfaction.
Education
Bachelor of Arts -
Delhi University
New Delhi04-2022
High School Diploma -
Govt Sarvodaya Kanya Vidhyalaya
New Delhi, India04-2017
Skills
- Complaint Handling
- Customer Service
- Customer Relations
- Senior leadership support
- Conflict Mediation
- Product Education
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Hobbies
- Listening Music
- Reading Stories
- Internet surfing
Timeline
Senior Customer Care Associate
Tata Westside
10.2018 - Current
Bachelor of Arts -
Delhi University
High School Diploma -
Govt Sarvodaya Kanya Vidhyalaya