Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Riya

Riya

New Delhi

Summary

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

6
6
years of professional experience

Work History

Senior Customer Care Associate

Tata Westside
New Delhi
10.2018 - Current
  • Provided exceptional customer service to customers, resolving any issues or complaints quickly and efficiently.
  • Recommended process improvements that would improve overall efficiency within the department.
  • Maintained up-to-date knowledge of company products and services to provide the best possible customer experience.
  • Participated in weekly team meetings where ideas were shared about ways to enhance the overall customer experience.
  • Developed strong relationships with customers by providing helpful advice and support.
  • Identified customer needs and offered solutions to increase customer satisfaction.

Education

Bachelor of Arts -

Delhi University
New Delhi
04-2022

High School Diploma -

Govt Sarvodaya Kanya Vidhyalaya
New Delhi, India
04-2017

Skills

  • Complaint Handling
  • Customer Service
  • Customer Relations
  • Senior leadership support
  • Conflict Mediation
  • Product Education

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Hobbies

  • Listening Music
  • Reading Stories
  • Internet surfing

Timeline

Senior Customer Care Associate

Tata Westside
10.2018 - Current

Bachelor of Arts -

Delhi University

High School Diploma -

Govt Sarvodaya Kanya Vidhyalaya

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Riya