Riya Aggarwal

ERP Implementation:
•Led ERP system implementation and
customization.
•Ensured alignment with business processes and
seamless integration.
•Provided user training and support.
•Maintained documentation for system
configurations and procedures.
Excel Dashboard Creation:
•Designed interactive Excel dashboards for
decision-making.
•Integrated and ensured data accuracy.
•Continuously updated dashboards based on
feedback.
Data Maintenance:
•Ensured timely and accurate data entry.
•Monitored data integrity and performed regular
audits.
•Generated reports and managed data migration
and integration.

Billing & Payments Support

• Analyzed and resolved customer inquiries related to billing, invoices, and payments using data-driven insights to improve accuracy and efficiency.
• Utilized CRM and billing systems to identify patterns, investigate discrepancies, and implement corrective actions that enhanced billing accuracy.
• Monitored and reported on key performance indicators (KPIs) such as resolution turnaround time, customer satisfaction, and payment reconciliation metrics.
• Generated periodic reports and dashboards to support strategic decisions, streamline operations, and optimize customer experience.
• Collaborated with cross-functional teams to automate reporting processes and develop scalable solutions for recurring billing issues.

Data Research & Validation Analyst – Business Listings Management

• Conducted data validation and secondary research using Google Search and online tools to verify business information, including contact numbers, addresses, and emails.
• Created and updated business profiles in the Justdial dashboard panel, ensuring compliance with platform guidelines and data quality standards.
• Utilized various online sources and tools to perform detailed secondary research for enriching and maintaining an accurate business database.
• Monitored and analyzed consumer feedback and client queries via the Justdial backend, identifying trends and reporting insights to improve service quality.
• Collaborated with internal teams to streamline data entry processes and improve turnaround time for profile updates and issue resolution.