Riya Ahuja

Salesforce Functional Consultant and team lead.

• AO Partners - Health Cloud Implementation: Developed a robust healthcare data management system for leading global hospitals, aimed at optimizing their operational efficiency and service quality. This project involved implementing a comprehensive and customizable ticketing platform, designed to address and resolve various issues efficiently. The solution enhances healthcare service delivery by securely managing ticketing workflows and streamlining.
• ShopDot - Retail Industry Sales Cloud Implementation: Led the development of ShopDot, a collaborative platform for retailers and brands designed to strengthen customer relationships by optimizing product availability. Tackling the challenge of lost sales due to stock-outs and product limitations, ShopDot digitizes the supply chain, offering retailers real-time access to brand inventory, and ensuring customers consistently find the products they need. This initiative enhances operational efficiency and drives sales growth by aligning product availability with consumer demand.
• TD - Sales Cloud Implementation: Designed a comprehensive platform to manage U. S. Employees' tax returns, send reminder notifications, and handle the opening or updating of bank accounts. Additionally, organized and conducted meetings to deliver these services. This platform enhances TD's efficiency and service quality by providing a customizable solution that streamlines payment system management and operational processes.

Responsible for presales as well as implementation.

• The Intech Group: Service Cloud, FSL, Maps & Digital Engagement. The client was migrating from SharePoint and wanted a highly integrated system using Salesforce. Worked with the client to understand the current process, designed the solution, and implemented it successfully with the team.

▶Utilized Standard Account Object to store various Customer and Vendors Data.

▶Configured Salesforce Maps to locate the nearest Vendor.

▶Created Email Alert to be sent to nearest Vendors to find their rates.

▶Based on Vendor responses, customized solutions to select appropriate Vendors and generate Work Orders and Appointments.

▶Created Flows to capture the Start Time and Locations of the Technicians.

▶Utilized Quote Templates and Service Reports for Sign Offs.

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• 3T Oil and Gas: Sales Cloud Implementation. The focus was on the configuration and customization of sales cloud Apps. The goal was to implement an end-to-end sales solution and integrate AWS, Vonage, and Outlook with Salesforce.

▶Lead conversion to Account, Contact, and Opportunity.

▶Configure selected products from suppliers and the ability to select products.

▶Setup Users with appropriate Permissions.

▶Installed Vonage Integration suit.

▶Data Uploads from Legacy System to Salesforce.

▶Integration with AWS using Xfilespro.

▶Created invoice to the customer from the finance team for the initiation of payment.

▶Created the flow to initiate the payment to the customer after invoice

submission based on the terms and agreed timelines.

Salesforce Admin and BA, responsible for implementation and managing stakeholders.

Salesforce Admin responsible for testing and support tickets.