Operation Management
RIYA ANNA VARGHESE
SENIOR ANALYST - OPERATIONS
BANGALORE
Summary
Talented Senior Operations Analyst proficient in compliance, reporting and process improvements. Highly organized and proactive with top communication and planning strengths. Offering Three years of related experience.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Operations Analyst
Fidelity National Financial India PVT. LTD.
BANGALORE
11.2021 - Current
- Closely monitoring the team on day to day basis and ensure all SLA's are met and any exception are escalating immediately for resolution.
- Contributing to internal resources and deliver important product feedback to leadership and relevant teams.
- Operationalizing the day-to-day maintenance of new tools, solutions and processes.
- Process Training: Conducting Process training for new hires.
- Maintaining Volume inflow report, delivering completion report and quality report.
- Assigning work, training on new task, giving floor support and resolving queries.
- Adapting updates and implementing it into process and procedures to improve the team Productivity and quality standards.
Operations Analyst
Fidelity National Financial India PVT.LTD
BANGALORE
07.2020 - 11.2021
- Core competence includes: Property tax, search, find, analyze and create documents
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintaining volume inflow report, delivering completion report and quality report.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Assist with day-to-day project management and delivery of services for clients on timely manner.
- Assist in organizing, formatting, typing, proofreading and editing briefings, reports and manuals
Education
Bachelor of Commerce - Finance And Accounting
Mahatma Gandhi University
Kerala 07.2015 - 05.2018
MBA - Finance And Marketing
Bangalore North University
Bangalore 08.2018 - 09.2020
Skills
Report generation
Process flows
Employee training
Data analysis
Soft pro Select
Advanced Excel
Financial Management
Accomplishments
- Awarded Best performer in the team , Q3 2021.
- Recognition in achieving Quality standards in Team, Q2 & Q3 2022.
- Rewarded for achieving Quality & Productivity standards in Team, Q4 2022 & Q1 2023.
Interests
Analytics
Finance and Accounting
Timeline
Senior Operations Analyst
Fidelity National Financial India PVT. LTD.
11.2021 - Current
Operations Analyst
Fidelity National Financial India PVT.LTD
07.2020 - 11.2021
MBA - Finance And Marketing
Bangalore North University
08.2018 - 09.2020
Bachelor of Commerce - Finance And Accounting
Mahatma Gandhi University
07.2015 - 05.2018