Citrix Virtual apps and Desktops
Riya Dey Kirty
Senior Software Engineer
New Delhi
Summary
Results-oriented and seasoned Senior Software Engineer with 8 years of experience. Easily communicates complex technical requirements to global premiere clients.
Smart professional with proven troubleshooting capabilities for resolving complex technical issues.
Remarkable relationship building, decision making and communication skills. Known for providing best-in class cloud solution and collaboration with cross functional teams.
Proficient in Citrix Products, Networking and Active Directory.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
SENIOR SOFTWARE ENGINEER
Citrix
Bengaluru
09.2021 - Current
- Provide technical assistance on issues related to Citrix Cloud, Citrix Virtual apps and desktops, Xenapps and Xen desktops to clients of medium to large size, scope and political complexity via remote access
- Handled issues on different Citrix components like Storefront, Delivery Controllers, Citrix Studio, Citrix Director
- Worked on Citrix workspace app for Window versions 2012, 2102, 2103, 2105, 2106, 2107, 2108, 2109, 2112, 2202, 2204, 2205, 2206, and 2207
- Handled Citrix VDA issues involving different LTSRs and CRs
- Worked with clients on Printer issues and Citrix UPM
- Cross trained on Citrix PVS and FAS
- Publish articles on moderately complex technical issues in Citrix online knowledgebase and reviews other’s articles
- Document cases, recommendations, and resolutions clearly in the CRM system (Salesforce), take ownership of hot and political cases escalated from less senior engineers
- Managed deployments and infrastructure as per clients need and testing the same in lab.
SENIOR TECHICAL ADVISOR
Concentrix (Microsoft)
Gurugram
01.2020 - 09.2021
- Provide great service to the premier clients of Microsoft globally
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
- Work with Forests and Domains; Restructuring a Forest and Renaming Domains
- Maintains the Group Policy infrastructure based on the policies and guidelines provided
- Knowledge of Kerberos and NTLM Authentication, to include authentication with other technologies for Single Sign-On
- Experience with Active Directory assessment, migration, and consolidation
- Own Root Cause Analysis and Problem Management for corporate Identity Management environment
- Research, diagnose and troubleshoot issues related to Microsoft OS networking
- Expertise in Windows server 2008,2008R2, 2012, 2012R2, 2016,2019
- Expertise in Windows client OS XP, windows 7, windows 10
- Expertise in Microsoft Windows DHCP, DNS, SMB file access protocol, DFS file access protocols, Mapped drive and other issues related to OS networking
- Implementing software patches, security fixes, and tests and validates modified system configurations
- Hands on experience on Hyper-v and Virtual machine (VM)management like vmware and azure
- Recreating customers environment in the test lab for testing and verifying the issues and then provide effective resolution
- Collaborating with different teams to help customer resolving the issue like Directory Services, user experience, storage and cluster , performance, azure, virtual machines, hyper v etc
- Handling escalated issues for premier clients of Microsoft and providing effecting resolution as per tests and analysis of logs collected.
SUBJECT MATTER EXPERT
Cognizant Technology Solutions
Gurugram
03.2016 - 02.2019
- Install, upgrade, support and troubleshoot Windows Client OS, Microsoft Office and other desktop applications
- Responding in a timely manner to service issues and requests keeping in mind SLA of the case
- Use diagnostic tools like network monitor, Wireshark to troubleshoot issues with network connectivity and slowness and blockage in network
- Install and upgrade machine drivers and update machines to the latest patches
- Worked with different vendors to make sure early resolution is provided to clients
- Contributed and participated proactively in knowledge sharing and training sessions.
SENIOR PROCESS EXECUTIVE
Dell International Services
Noida
09.2014 - 03.2016
- Responsible for providing telephone/email and remote diagnostic technical support of Dell products e.g laptops, desktops and all in one by providing remote support
- Perform work in accordance to standardized policies and procedures
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Document problems in support solution database (Delta) and ensure proper escalation procedures are followed
- Responsible for customer satisfaction through effective handling of customer problems.
Education
B.Tech - Electrical and Electronics Engineering
United College Of Engineering And Management
01.2009 - 01.2013
Intermediate - PCM
Ewing Christian Public Senior Secondary School
Prayagraj 04.2008 - 05.2009
High School Diploma -
Ewing Christian Public School
Prayagraj 04.2006 - 05.2007
Skills
Virtualization technologies
undefinedCertification
MCSE-70-740
Software
Citrix Workspace
Salesforce
Microsoft Office
Timeline
SENIOR SOFTWARE ENGINEER
Citrix
09.2021 - Current
SENIOR TECHICAL ADVISOR
Concentrix (Microsoft)
01.2020 - 09.2021
SUBJECT MATTER EXPERT
Cognizant Technology Solutions
03.2016 - 02.2019
SENIOR PROCESS EXECUTIVE
Dell International Services
09.2014 - 03.2016
B.Tech - Electrical and Electronics Engineering
United College Of Engineering And Management
01.2009 - 01.2013
Intermediate - PCM
Ewing Christian Public Senior Secondary School
04.2008 - 05.2009
High School Diploma -
Ewing Christian Public School
04.2006 - 05.2007
MCSE-70-740
MCSE-70-741
MCSE-70-742
MCSE- 70-744
CCA-V
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