Riya Dhote

- Cultivated and maintained strategic relationships with Client Account Directors and higher-level executives, aligning business solutions with client needs.
- Spearheaded market research and developed targeted sales strategies and business development activities, resulting in a strong pipeline.
- Collaborated with U.S.-based clients to secure, retain, and grow accounts, consistently exceeding annual sales goals.
- Coordinated with cross-functional teams to ensure seamless client delivery.
- Led the sales process from initial engagement to closing, including presentations, proposals, and negotiations.
- Conducted regular team meetings to communicate client expectations and address challenges, enhancing overall team performance.
- Analyzed customer data to identify potential sales opportunities.
- Maintained client accounts and updated the CRM system with relevant information.
- Coached team members on effectively closing deals with clients.
- Identified areas for improvement in the sales process and developed appropriate solutions.
- Prepared proposals for new business opportunities based on client requirements.
- Performed regular follow-up calls to ensure high levels of customer satisfaction.

- Developed and maintained relationships with existing customers to ensure repeat business.

- Generated monthly reports on sales activity for senior management review.

- Manpower Planning in consultation with the functional heads, Perform reference checks on potential employees, entry and exit interview setup, evaluation & induction with certain training programs, salary negotiation, end-to-end recruitments, The complete process of new joining employees and exiting employees, Mapping and documenting of all process related to recruitment functions, Implementation of sourcing strategies, Attendance and late comings tracking and necessary actions, Ensuring compliance of SOPs and company policies, maintenance and making of organizational workflow and documentation, ensuring optimum utilization of human resource, employee engagements, employee retention programs, launching monthly rewards & recognition, Day in day out office administration, employee safety.

- Interviewing and hiring processes, determining organizational structure and defining the roles and responsibilities, designing and delivering leadership development and team building programs, providing guidance to the members for their personal development aligning to the organizational goals, designing effective motivation campaigns, having regular touch-points with the team leaders in order to track the performance of members and also review the progress, planning engagement activities for the organization, curating agendas for the meetings, implementing the HR policies and Member Rights, defining organizational culture and climate, making quarterly reports and newsletters, PM Process Implementation, managing membership experience and retention, downscaling national information to the local level.

- On-ground lead generation, market research, creating consumer personas, accordingly filtering opportunities; university partnership development; mapping customer experience; and international relations management. Analyze demand and supply to develop sales strategies; track potential leads and customers throughout the customer flow; product packaging; stakeholder management; drive relevant campaigns; onboarding of the department; facilitating education, training, and workspaces; membership engagement; and performance tracking.

- Sales, tracking new markets and emerging trends, developing new partnerships, preparing proposals and planning.

- Managing the financial affairs and responsible for investing funds and managing the cash flow.

- Manpower & Machine Utilization in the Production (OSD) Department of the Company.

- Been a part of the Organizing Committee for several events of my college: BBA Baazigar, Josh Talks, ShutterBug, and BBA Budding Aces.