Riya Dhusia
Manager
Lucknow
Summary
Dynamic retail professional with extensive experience at Bharti Airtel Limited, excelling in customer service management and team development. Proven track record in enhancing customer satisfaction and driving sales through effective employee training and proactive operations management. Skilled in inventory control and fostering a positive work environment.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Store Manager
Bharti Airtel Limited
10.2023 - 01.2026
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Reliance Retail Limited
06.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
MBA - Finance And International Business
APJ ABDUL KALAM TECHNICAL UNIVERSITY
Lucknow06.2022
Bachelors of Commerce -
University of Lucknow
Lucknow09.2020
Intermediate -
City Montessori School
Lucknow 06.2017
High School -
City Montessori School
Lucknow 06.2015
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Store operations
Shift scheduling
Operations management
Staff management
Friendly and positive
Cash management
POS systems
Inventory management
Certification
Financial Modulation and Valuation Trainee
Timeline
Store Manager
Bharti Airtel Limited
10.2023 - 01.2026
Assistant Manager
Reliance Retail Limited
06.2022 - 04.2023
Financial Modulation and Valuation Trainee
12-2021
Finance trainee, Learnovate Ecommerce
10-2021
MBA - Finance And International Business
APJ ABDUL KALAM TECHNICAL UNIVERSITY
Bachelors of Commerce -
University of Lucknow
Intermediate -
City Montessori School
High School -
City Montessori School