RIYA DSOUZA
Mumbai
Summary
I intend to build a career in similar, leading corporate environments, along with committed and dedicated people who can help me explore myself and realize my potential to work as a key player in challenging and creative environments. Seeking a challenging opportunity where I can grow professionally and use my skills in the best possible way to achieve the company's goals.
Overview
5
5
years of professional experience
Work History
Showroom Executive
Simpolo Tiles and Bathware
Mumbai
06.2024 - Current
- Maintained an organized and clean showroom, ensuring a professional and inviting atmosphere for clients.
- Pay attention to architects and clients' needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with architects and clients to better uncover individual needs.
- Improved client satisfaction by promptly addressing inquiries and providing accurate product information.
- Built customer loyalty and retention by delivering excellent experiences.
- Inviting architects and interior designers to the showroom.
- Organizing events and architects' meets in the showroom.
Developed a strong rapport with customers and created a positive impression of the business. - Organized, maintained, and updated information in a computer database.
- Maintained showroom samples and catalogue libraries for customer viewing.
Sr Sales Executive
Waterways Ceramics PVT LTD
Andheri West
09.2022 - 05.2023
- The company deals in imported bathroom fittings.
- My current work profile is meeting clients and architects to present our products, and also fulfilling their demands in every way possible.
- Handling retail clients at the showroom.
- Attending trade exhibitions, conferences, and meetings.
- Reviewing sales performance, demonstrating, and presenting products.
- Maintaining good relations with architects, companies, and dealers for future business.
Sales Executive
C. Bhogilal West End
Vile Parle West
09.2020 - 08.2022
- The company deals in imported Sanitary wares & CP Fittings
- I have worked with reputed Architects like ZZ Architects, ADND, TPA, and Faquih and Associates, and many others.
- My present work profile involves handling clients, providing presentations and quotations, finalizing selections, tracking payments, ordering, and tracking dispatches.
- Also providing after-sales solutions.
Guest Service Assistant - Front Office
Azaya Beach Resort
GOA
07.2019 - 06.2020
Education
Master of Business Administration - Marketing management
NMIMS
06-2022
Bachelor in Commerce (B.Com) -
Yashwantrao Chavan Maharashtra Open University
01.2021
DIPLOMA IN AVIATION, HOSPITALITY & CUSTOMER SERVICE -
Chowgule Center for Applied and Professional Studies
Margao, Goa01.2019
Higher Secondary Certificate (HSC) -
Shri Pancham Khemraj Mahavidyalaya
01.2018
Secondary School Certificate (SSC) -
St. Francis Xavier English Medium High School
01.2016
Skills
Negotiation Techniques
Product Knowledge Expertise
Goal-oriented mindset
Cross-selling techniques
Up-selling strategies
Customer service expertise
Interpersonal and written communication
Vendor Management
Problem-Solving
Multitasking
Time management abilities
Attention to Detail
Documentation And Reporting
Relationship Building
Engaging with Diverse Customers
Maritalstatus
Single
Birthdate
23/02/2001
Personal Information
- Gender: Female
- Nationality: Indian
Hobbies and Interests
- Exploring New Places
- Learning their cultures
- Traveling
- Having amazing life experiences & growing
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge & belief.
Timeline
Showroom Executive
Simpolo Tiles and Bathware
06.2024 - Current
Sr Sales Executive
Waterways Ceramics PVT LTD
09.2022 - 05.2023
Sales Executive
C. Bhogilal West End
09.2020 - 08.2022
Guest Service Assistant - Front Office
Azaya Beach Resort
07.2019 - 06.2020
Master of Business Administration - Marketing management
NMIMS
Bachelor in Commerce (B.Com) -
Yashwantrao Chavan Maharashtra Open University
DIPLOMA IN AVIATION, HOSPITALITY & CUSTOMER SERVICE -
Chowgule Center for Applied and Professional Studies
Higher Secondary Certificate (HSC) -
Shri Pancham Khemraj Mahavidyalaya
Secondary School Certificate (SSC) -
St. Francis Xavier English Medium High School
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