Riya Garde
Executive Assistant
Pune City
Summary
Accomplished HR Manager and Executive Assistant with a proven track record at Eagleburgmann Industries, adept in administrative support and managing sensitive information. Expert in enhancing employee relations and customer satisfaction, leveraging conflict resolution and office management skills. Demonstrates a commitment to efficiency and confidentiality, significantly improving workplace dynamics and client experiences.
Overview
19
19
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Executive Assistant
Eagleburgmann Industries
2012.06 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
HR Manager
BELGAUM FERROCAST INDIA PVT LTD
2009.01 - 2011.09
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
Customer Care Executive
Convergys
2005.06 - 2008.05
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
MPM - Human Resources Management
Poona Collage of Management & Entrepreneurship
Pune, India 2001.04 -
Skills
Administrative Support
Certification
MPM
Timeline
MBA
2024-07
MPM
2014-04
Executive Assistant
Eagleburgmann Industries
2012.06 - Current
HR Manager
BELGAUM FERROCAST INDIA PVT LTD
2009.01 - 2011.09
Customer Care Executive
Convergys
2005.06 - 2008.05
MPM - Human Resources Management
Poona Collage of Management & Entrepreneurship
2001.04 -
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